JETI vs. JIRA Comparison

The below table is to compare the mailing capabilities of Jira and Email this Issue (both Server and Cloud versions).

Feature	Jira out-of-the-box	Jira Service Desk (Server version)	Email This Issue CLOUD	Email This Issue SERVER

Outgoing Email Options
Custom email templates	Not Supported	Supported (customer notifications only)	Supported	Supported
Notifications
Support for single email addresses stored in custom fields via event notifications	Not Supported	Not Supported	Supported	Supported
Event notifications in Notification schemes	Supported	Supported	Supported	Supported
Event notifications with JQL conditions	Not Supported	Supported (using automation)	Supported	Supported
Manual Email Defaults
Manual email options editing	Not Supported	Not Supported	Supported	Supported
Send issue details to users and to external email addresses (Email button)	Not Supported	Not Supported	Supported	Supported
Miscellaneous
Send emails from a workflow transitions	Not Supported	Supported (using automation)	Supported	Supported
Deleting SMTP prefix from outgoing emails	Not Supported	Not Supported	Supported	Supported
Send auto-acknowledge/auto-reply emails to senders	Not Supported	Not Supported	Supported	Supported
Generating From address and Sender name from fields or custom fields	Not Supported	Not Supported	Supported	Supported
Sending predefined responses (manually generated responses, not Confluence content pasted)	Not Supported	Not Supported	Supported	Supported
Distribution lists	Not Supported	Not Supported	Not Supported	Supported
Execute workflow transitions based on outgoing manual emails	Not Supported	Not Supported	Not Supported	Supported
Supporting CC and BCC recipients	Not Supported	Not Supported	Supported	Supported
Incoming email options
Mail Handlers
POP3 / IMAP accounts handling *	Supported	Supported	Supported	Supported
Fallback to a default reporter	Supported	Supported	Supported	Supported
Process incoming emails as new issues or comments	Supported	Supported	Supported	Supported
Create or Comment Or Link mail handler based on JQL	Not Supported	Not Supported	Not Supported	Supported
Execute workflow transition on issues upon processing emails	Not Supported	Supported (using automation)	Supported	Supported
Removing previous messages from reply emails using split regex	Supported (limited)	Supported (limited)	Supported	Supported
Field Actions based on incoming emails
Initialize issue fields from email in new or existing issues	Not Supported	Not Supported	Supported	Supported
Find issues related to incoming emails using issue fields	Not Supported	Not Supported	Not Supported	Supported
Email filtering	Not Supported	Not Supported	Supported	Supported
Execute workflow transitions based on regular expressions	Not Supported	Not Supported	Not Supported	Supported
Attachment handling
Name and size based attachment filtering	Not Supported	Not Supported	Supported	Supported
MD5 hash based attachment filtering	Not Supported	Not Supported	Not Supported	Supported
Configuration
Sender blacklist	Not Supported	Not Supported	Not Supported	Supported
Recipient whitelist	Not Supported	Not Supported	Supported	Supported
Recipient blacklist	Not Supported	Not Supported	Supported	Supported
Additional features
Searchable audit log of emails sent or received	Not Supported	Supported	Supported	Supported
JQL functions to search for issues sent / created or commented via emails	Not Supported	Not Supported	Not Supported	Supported
Using RestAPI to send emails	Not Supported	Not Supported	Not Supported	Supported
Multiple SMTP server support	Not Supported	Not Supported	Supported	Supported

Disclaimer

Not all features are listed here to a full extent due to minor differences in the different products and deployment versions, however, we have tried to highlight the biggest benefits one solution has over another.

Feature	Disclaimer
POP3 / IMAP accounts handling*	The feature will be available in Q3 2019.