Mail Handlers

A new type of mail handlers is available now in Email This Issue: Next Generation Mail Handlers.

This page compares the new and old handlers.

Next Generation of Mail HandlersClassic Mail Handlers

Next Gen Mail Handlers is a new breed that comes along with Email This Issue's Mail Account management.

Handlers of this type are composed of building blocks (actions). It takes algorithmic thinking to build up these handlers but they are ultimately simpler and more flexible.

SINCE VERSION 8.0.0

Classic Mail Handlers are legacy handlers that have been available in Email This Issue for many years.

Handlers of this type follow the traditional ways of configuration: you have a bunch of fields and options in a single entity to configure the behavior of the handler.

12 reasons why you should use the Next Gen Handlers


FeatureNext Gen HandlersClassic Handlers
1Supports Jira Service Management, Jira Software and Jira CoreFULLY SUPPORTEDFULLY SUPPORTED
2Field initialization from emailsFULLY SUPPORTEDPARTLY SUPPORTED
3Executing workflow transitionsFULLY SUPPORTEDPARTLY SUPPORTED
4Custom issue lookupFULLY SUPPORTEDPARTLY SUPPORTED
5Email filteringFULLY SUPPORTEDPARTLY SUPPORTED
6Conditional processingFULLY SUPPORTEDPARTLY SUPPORTED
7Attachment filteringFULLY SUPPORTEDFULLY SUPPORTED
8Multiple incoming mail accountsFULLY SUPPORTEDNOT SUPPORTED
9Ease of ConfigurationFULLY SUPPORTEDNOT SUPPORTED
10Ease of Troubleshooting

FULLY SUPPORTED

NOT SUPPORTED
11Ease of LearningFULLY SUPPORTEDNOT SUPPORTED
12Future proof (Long-Term Support)FULLY SUPPORTEDPARTLY SUPPORTED