JETI vs. JIRA Comparison

The below table is to compare the mailing capabilities of Jira and Email this Issue (both Server and Cloud versions).

Not all features are listed here to a full extent due to minor differences in the different products and deployment versions, however, we have tried to highlight the biggest benefits one solution has over another.

Feature	Jira out-of-the-box	Jira Service Desk (Server version)	Email This Issue CLOUD	Email This Issue SERVER

Outgoing Email Options
Custom email templates	Not Supported	Supported	Supported	Supported
Notifications
Support for single email addresses stored in custom fields via event notifications	Not Supported	Not Supported	Supported	Supported
Event notifications in Notification schemes	Supported	Supported	Supported	Supported
Event notifications with JQL conditions	Not Supported	Supported	Supported	Supported
Manual Email Defaults
Manual email options editing	Not Supported	Not Supported	Not Supported	Supported
Send issue details to users and to external email addresses (Email button)	Not Supported	Not Supported	Supported	Supported
Miscellaneous
Send emails from a workflow transitions	Not Supported	Supported	Supported	Supported
SMTP prefix editing	Supported	Supported	Supported	Not Supported
Send auto-acknowledge/auto-reply emails to senders	Not Supported	Not Supported	Supported	Supported
Generating From address and Sender name from fields or custom fields	Not Supported	Not Supported	Supported	Supported
Sending predefined responses (manually generated responses, not Confluence content pasted)	Not Supported	Not Supported	Supported	Supported
Distribution lists	Not Supported	Not Supported	Not Supported	Supported
Execute workflow transitions based on outgoing manual emails	Not Supported	Not Supported	Not Supported	Supported
Supporting CC and BCC recipients	Not Supported	Not Supported	Supported	Supported
Incoming email options
Mail Handlers *
Fallback to a default reporter	Supported	Supported	Supported	Supported
Process incoming emails as new issues or comments	Supported	Supported	Supported	Supported
Create or Comment Or Link mail handler based on JQL	Not Supported	Not Supported	Not Supported	Supported
Execute workflow transition on issues upon processing emails	Not Supported	Not Supported	Supported	Supported
Removing previous messages from reply emails using split regex	Not Supported	Not Supported	Supported	Supported
Field Rules / Actions based on regular expressions
Initialize issue fields from email in new or existing issues	Not Supported	Not Supported	Supported	Supported
Find issues related to incoming emails using issue fields	Not Supported	Not Supported	Not Supported	Supported
Email filtering	Not Supported	Not Supported	Supported	Supported
Execute workflow transitions based on regular expressions	Not Supported	Not Supported	Not Supported	Supported
Attachment handling
Name and size based attachment filtering	Not Supported	Not Supported	Supported	Supported
MD5 hash based attachment filtering	Not Supported	Not Supported	Not Supported	Supported
Configuration
Sender blacklist	Not Supported	Not Supported	Not Supported	Supported
Recipient whitelist	Not Supported	Not Supported	Supported	Supported
Recipient blacklist	Not Supported	Not Supported	Supported	Supported
Additional features
Searchable audit log of emails sent or received	Not Supported	Supported	Supported	Supported
JQL functions to search for issues sent / created or commented via emails	Not Supported	Not Supported	Not Supported	Supported
Using RestAPI to send emails	Not Supported	Not Supported	Not Supported	Supported
Multiple SMTP server support	Not Supported	Not Supported	Supported	Supported

* Emails are always downloaded and deleted or moved from / within the email accounts by Jira's Email Puller and Email Processor.

The email puller retrieves emails from email accounts (e.g. Gmail and Yahoo Mail) and stores them in the database (Emails received before the accounts are connected to the system are not pulled in).

The email processor processes emails retrieved by the puller.

Downloaded emails are then passed on to JETI which creates new issues from the emails or adds new comments to already existing issues based on the emails.