Skip to end of metadata
Go to start of metadata

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 18 Next »


The below table is to compare the mailing capabilities of Jira and Email this Issue (both Server and Cloud versions).

Not all features are listed here to a full extent due to minor differences in the different products and deployment versions, however, we have tried to highlight the biggest benefits one solution has over another.

Feature

Jira out-of-the-box

Jira Service Desk
(Server version)		Email This Issue CLOUDEmail This Issue SERVER





Outgoing Email Options





Custom email templatesNot SupportedSupported
(customer
notifications only)		SupportedSupported

Notifications





Support for single email addresses stored in custom fields via event notificationsNot SupportedNot SupportedSupportedSupported
Event notifications in Notification schemesSupportedSupportedSupportedSupported
Event notifications with JQL conditionsNot SupportedSupported
(using automation)
SupportedSupported

Manual Email Defaults





Manual email options editingNot SupportedNot SupportedSupportedSupported
Send issue details to users and to external email addresses (Email button)Not SupportedNot SupportedSupportedSupported
Miscellaneous



Send emails from a workflow transitionsNot SupportedSupported
(using automation)
SupportedSupported
Deleting SMTP prefix from outgoing emailsNot SupportedNot SupportedSupportedSupported
Send auto-acknowledge/auto-reply emails to sendersNot SupportedNot SupportedSupportedSupported
Generating From address and Sender name from fields or custom fieldsNot SupportedNot SupportedSupportedSupported

Sending predefined responses (manually generated responses, not Confluence content pasted)

Not SupportedNot SupportedSupportedSupported
Distribution listsNot SupportedNot SupportedNot SupportedSupported
Execute workflow transitions based on outgoing manual emailsNot SupportedNot SupportedNot SupportedSupported
Supporting CC and BCC recipientsNot SupportedNot SupportedSupportedSupported
Incoming email options



Mail Handlers




POP3 / IMAP accounts handlingSupportedSupportedSupportedSupported

Fallback to a default reporter

SupportedSupportedSupportedSupported
Process incoming emails as new issues or commentsSupportedSupportedSupportedSupported
Create or Comment Or Link mail handler based on JQLNot SupportedNot SupportedNot SupportedSupported
Execute workflow transition on issues upon processing emailsNot SupportedSupported
(using automation)

Supported

Supported

Removing previous messages from reply emails using split regex

Supported (limited)Supported (limited)SupportedSupported
Field Actions based on incoming emails




Initialize issue fields from email in new or existing issuesNot SupportedNot SupportedSupportedSupported
Find issues related to incoming emails using issue fieldsNot SupportedNot SupportedNot SupportedSupported
Email filteringNot SupportedNot SupportedSupportedSupported

Execute workflow transitions based on regular expressions

Not SupportedNot SupportedNot SupportedSupported
Attachment handling



Name and size based attachment filteringNot Supported
Not SupportedSupportedSupported
MD5 hash based attachment filteringNot SupportedNot SupportedNot SupportedSupported
Configuration



Not SupportedNot SupportedNot SupportedSupported
Not SupportedNot SupportedSupportedSupported
Not SupportedNot SupportedSupportedSupported
Additional features



Searchable audit log of emails sent or receivedNot SupportedSupportedSupportedSupported
JQL functions to search for issues sent / created or commented via emailsNot SupportedNot SupportedNot SupportedSupported
Using RestAPI to send emailsNot SupportedNot SupportedNot SupportedSupported
Multiple SMTP server supportNot SupportedNot SupportedSupportedSupported




  • No labels