...
Feature | Jira out-of-the-box | Jira Service Desk (Server version) | Email This Issue CLOUD | Email This Issue SERVER |
|---|---|---|---|---|
Outgoing Email Options | ||||
| Custom email templates | Supported (customer notifications only) | Supported | Supported | |
Notifications | ||||
| Support for single email addresses stored in custom fields via event notifications | Supported | Supported | ||
| Event notifications in Notification schemes | Supported | Supported | Supported | |
| Event notifications with JQL conditions | Supported (using automation) | Supported | Supported | |
Manual Email Defaults | ||||
| Manual email options editing | Supported | |||
| Send issue details to users and to external email addresses (Email button) | Supported | Supported | ||
| Miscellaneous | ||||
| Send emails from a workflow transitions | Supported | Supported | ||
| Deleting SMTP prefix from outgoing emails * | Supported | |||
| Send auto-acknowledge/auto-reply emails to senders | Supported | Supported | ||
| Generating From address and Sender name from fields or custom fields | Supported | Supported | ||
Sending predefined responses (manually generated responses, not Confluence content pasted) | Supported | Supported | ||
| Distribution lists | Supported | |||
| Execute workflow transitions based on outgoing manual emails | ||||
| Supporting CC and BCC recipients | ||||
| Incoming email options | ||||
| Mail Handlers | ||||
| POP3 / IMAP accounts handling ** | ||||
Fallback to a default reporter | Supported | Supported | ||
| Process incoming emails as new issues or comments | Supported | Supported | ||
| Create or Comment Or Link mail handler based on JQL | Supported | |||
| Execute workflow transition on issues upon processing emails | Supported | |||
Removing previous messages from reply emails using split regex | Supported | Supported | ||
| Field Actions based on incoming emails | ||||
| Initialize issue fields from email in new or existing issues | Supported | Supported | ||
| Find issues related to incoming emails using issue fields | Supported | |||
| Email filtering | Supported | Supported | ||
Execute workflow transitions based on regular expressions | Supported | |||
| Attachment handling | ||||
| Name and size based attachment filtering | Supported | Supported | ||
| MD5 hash based attachment filtering | Supported | |||
| Configuration | ||||
| Supported | ||||
| Supported | Supported | |||
| Supported | Supported | |||
| Additional features | ||||
| Searchable audit log of emails sent or received | Supported | Supported | Supported | |
| JQL functions to search for issues sent / created or commented via emails | Supported | |||
| Using RestAPI to send emails | Supported | |||
| Multiple SMTP server support *** | Supported | Supported |
...
| Note | ||
|---|---|---|
| ||
Not all features are listed here to a full extent due to minor differences in the different products and deployment versions, however, we have tried to highlight the biggest benefits one solution has over another. |
| Feature | Disclaimer |
|---|
POP3 / IMAP accounts handling |
* | The feature will be available |
| in Q3 2019. |