Tutorials

Using and configuring Email This Issue is easy however it will take a little while to fully understand the power, flexibility and benefits of this product. 

This page will list a series of tutorials which guide you through the steps to achieve a certain goal.

Evaluation

Email This Issue does not currently support Jira's embedded database (HSQL). If you encounter problems, and are using HSQL, please continue your tests using a production ready database.

Getting Started

This tutorial explains the first steps after installing the add-on.

Getting Started.

Customizing the Email Template Used by the Email Button

This tutorial explains the steps you need to take to customize the template Email This Issue uses when you send emails manually with the Email button.

Customize the Template Used by Email Button.

Setting up Customized Notifications

This tutorial explains the steps need to setup customized notifications.

Setting up Customized Notifications.

Setting up an Email Service Management (Without using Jira Service Management )

This tutorial explains the steps needed to setup a typical email service management using Email This Issue.

Setting up an Email Help Desk

Enhance Jira Service Management with Email This Issue

This tutorial explains the steps to integrate Email This Issue with Jira Service Management.

Enhance Jira Service Management with Email This Issue

Configure Email Approval

Email approval is a useful feature, but takes a few steps to configure it. 

Configure Email Approval

Setting up a Service Management with a Next-Gen Mail Handler NEW

This tutorial explains how to set up a Next-Gen Mail Handler for a Service Management project.

Setting up a Service Management with a Next-Gen Mail Handler

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