Compare Jira and JETI Email Capabilities

FeatureEmail This IssueJira Core / SoftwareJira Service Management
Event notifications (Notification schemes)(tick)(tick)(tick)
Custom email templates in event notifications(tick)(error)Limited only to customer notifications
Conditional event notifications(tick)(error)(error)
Send link to issues to users and email addresses (Share button)(tick)(tick)(tick)
Send issue details to users and email addresses when needed (Email button)(tick)(error)(error)
Bulk email sending (send multiple issues in one email)(tick)(error)(error)
Email batching for notifications(error)(tick)(tick)
Send emails from a workflow transition(tick)(error)(error)
Send email via automation(error)(error)(tick)
Process incoming emails as new issues or comments(tick)(tick)(tick)
Initialize issue fields (including custom fields) from email(tick)(error)(error)
Find issues related to incoming emails using issue fields(tick)(error)(error)
Create or Comment Or Link mail handler based on JQL(tick)(error)(error)
Create Or Comment Or Subtask based on JQL(error)(error)(error)
Execute workflow transition on issues upon processing emails(tick)(error)Possible, using automation
Send auto-reply emails back to senders(tick)(error)Limited, can be achieved using
Jira out-of-the-box automation
Blacklist of senders to block emails(tick)(error)(error)
MD5 hash based attachment filtering(tick)(error)(error)
Support for external issue participants via event notifications(tick)(error)(error)
From address and sender name in outgoing emails generated from fields or custom fields(tick)(error)(error)
Searchable audit log of emails sent or received(tick)(error)(error)
JQL functions to search for issues sent in or created/commented via emails(tick)(error)(error)
OAuth 2.0 support for Google and Microsoft accounts(tick)(tick)(tick)
Custom/removable prefix for outgoing emails(tick)(error)(error)
Multiple SMTP Connections(tick)(error)(error)