...
| Note | ||
|---|---|---|
| ||
Not all features are listed here to a full extent due to minor differences in the different products and deployment versions, however, we have tried to highlight the biggest benefits one solution has over another. |
Feature | Jira out-of-the-box | Jira Service Desk (Server version) | Email This Issue CLOUD | Email This Issue SERVER |
|---|---|---|---|---|
Outgoing Email Options | ||||
| Custom email templates |
| Supported |
| Supported |
| Supported | ||||
Notifications | ||||
| Support for single email addresses stored in custom fields via event notifications |
| Supported |
| Supported |
| Event notifications in Notification schemes |
| Supported |
| Supported |
| Supported |
| Event notifications with JQL conditions |
| Supported |
| Supported |
| Supported | ||||
Manual Email Defaults | ||||
| Manual email options editing |
| Supported |
| Send issue |
| details to users and to external email addresses (Email button) |
| Supported |
| Supported | ||||
| Miscellaneous | ||||
| Send emails from |
| a workflow transitions |
| Supported |
| Supported |
| SMTP prefix editing |
| Supported |
| Send auto-acknowledge emails to senders |
| Supported |
| Supported |
| Send link to issues to users and email addresses (Share button) |
| Supported |
| Supported |
| Generating From address and Sender name from fields or custom fields |
| Supported |
| Supported |
Sending predefined responses (manually generated responses, not Confluence content pasted) |
| Supported |
| Supported |
| Distribution lists |
| Supported | ||||
| Incoming email options | ||||
| Mail Handlers | ||||
Fallback to a default reporter |
| Supported |
| Supported |
| Create Or Comment Or Subtask based on JQL |
| Process incoming |
| emails as new issues or comments |
| Supported |
| Supported |
| Create or Comment Or |
| Link mail handler based on JQL |
| Supported |
| Execute workflow |
| transition on issues upon processing emails |
Supported |
| Supported |
Removing previous messages from reply emails using split regex |
| Supported |
| Supported | ||||
| Field Rules | ||||
| Initialize issue fields from email in new or existing issues |
| Supported |
| Supported |
| Find issues related to incoming emails using issue fields |
| Supported |
| Email filtering using field rules |
| Supported |
| Supported |
Execute workflow transitions using field rules |
| Supported |
| Supported | ||||
| Attachment handling | ||||
| Name and size based attachment filtering |
| Supported |
| Supported |
| MD5 hash based attachment filtering |
| Supported | ||||
| Configuration | ||||
| Supported |
| Supported |
| Supported |
| Supported |
| Supported | ||||
| Additional features | ||||
| Searchable audit log of emails sent or received |
| Supported |
| Supported |
| Supported |
| JQL functions to search for issues sent / created or commented via emails |
| Supported |