Incoming Mail Accounts


Comparison of Mailbox Management in Jira and Email This Issue

Email This Issue now manages connections to Mail Accounts to override limitations in Jira's IMAP/POP3 management. 

Problems/Limitations in Jira's legacy Mailbox managementHow Email This Issue tackles them
Emails removed from mailboxes

Email This Issue does not delete the emails from your mailboxes, it simply marks them "read".

Huge latency (even hours) in incoming mail processing when there are many emails in the mailbox.Email This Issue's mailbox management is more intelligent than its predecessors' as it continues downloading emails at the point where the last iteration has left off.
No insight of emails being downloaded or processed.Email This Issue includes Incoming Mail Queue and Incoming Mail Log components that allow admins to monitor what happens with the emails received from the mailbox

Emails are in-memory (once emails are downloaded, they are stored in memory and passed to a handler). If Jira crashes while processing a message, the message is lost.

Email This Issue downloads the emails from the mailboxes and stores them in the database persistently.

If the download is interrupted by a malfunction of Jira, Email This Issue attempts to download it again.

Mail Accounts

Mailbox connections may be added from the "Mail Accounts" menu of the app administration page.

Mail Accounts page has a set of mandatory and options attributes. The new Protocol Attribute is used to specify if the connection to the provider is based on password authentication or on OAuth2.

Add a new Mail Account with Password Authentication

Add a new Mail Account with OAuth2 Authorization

When using the OAuth2 connection protocol, a reduced set of fields are shown because attributes like host, port, password are not required.

OAuth2 Authorization

If you want to connect to an email service using OAuth2, then after specifying the OAuth Credential and Username, you must start the authorization process by clicking the Authorization button.

The authorization is specific to the Service Provider and takes a couple of steps as detailed here for Gmail and o365.

Authorize Email This Issue to access Gmail accounts

Authorize Email This Issue to Access Microsoft 365 Accounts

Incoming Mail Account attributes

AttributeDescriptionApplicable to ProtocolsMandatory?
NameUnique name of the IMAP or POP3 connectionIMAP/POP OAUTH2(tick)
DescriptionA longer description of the purpose of this connectionIMAP/POP OAUTH2

Specifies the protocol to use when connecting the service. Values are:

  • IMAP
  • POP3
  • Google OAuth2
  • Microsoft OAuth2 (coming soon in version 8.1.1)
OAuth2 CredentialsThis is a new attribute that is used when OAuth2 authorization is activated. It selects the OAuth2 Client Credential to be used when connecting this service.OAUTH2(tick)

Supported encryptions:

  • No encryption
HostThe hostname or IP addresses of the IMAP or POP3 serverIMAP/POP(tick)
PortOptional, if not specified, we use the default ports. Leave blank or 0 for default (for POP3 plain: 110, SSL/TLS: 995; for IMAP plain:143, SSL/TLS: 993).IMAP/POP
IntervalThe period in minutes the mail accounts are connected to mailboxes.IMAP/POP OAUTH2

IMAP or POP3 connection timeout in milliseconds, valid value: 1-30000 ms. Leave blank or 0 for default (30000 ms).


The Folder in the mailbox from which the emails will be downloaded. If left blank, emails are loaded from the INBOX folder.

The Folder attribute is only used when the protocol is IMAP.

UsernameConnection credentials.IMAP/POP OAUTH2(tick)
PasswordConnection credentials. Please note that the password should only contain ASCII-characters.IMAP/POP (tick)

Decide what to do after Emails are downloaded


By default (and up to version 8.1.1) Mail Accounts mark downloaded emails as "seen" (i.e. "read") in the mailboxes. Since version 8.1.1 administrators may configure mail accounts to remove messages from the mailboxes after they have been successfully downloaded

Best practice for large mailboxes

If you are using Microsoft Exchange, you can create a rule to directly copy each incoming mail into a separate folder (e.g. “Jira Archive”). Instead of using the setting “Mark messages as seen”, set the After download function in the Incoming Mail Accounts to the “Delete messages” option. This way the inbox is kept clean and empty, but you still have a copy of all your emails. Processing time in large mailboxes is reduced to seconds instead of minutes with this little workaround.

Test Connections

It is possible to test the connection before actually saving the connection itself, it is also highly recommended to do so in order to check if there are any errors in the configuration.

How to use Mail Accounts

These mail account connections cannot be used with Jira's built-in Incoming Mail Handlers, only with our app's Next Generation Mail Handlers.

Please note that we highly recommend keeping the inbox only be accessible by the app and not manually by users. If any users read the emails from the inbox before we get to process them (and they will be marked "read") we will not be able to process the emails.

If this happens though, please try to

  1. move the "read" emails out of the folder

  2. set them to be "unread" again

  3. move them back into the folder manually.

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