Incoming Emails (Mail Handler) Documentation


Email This Issue for Jira Cloud is not only about sending emails but also to process incoming emails with powerful features like sending autoreply emails, executing workflow transitions and initializing issue fields. All configurable via a flexible, intuitive action editor.

Incoming Mail Accounts

Incoming Mail Accounts are mail boxes from which Email This Issue may download emails and process them.

Incoming Mail Accounts must be accessible via IMAP4 or POP3 protocols and must support encryption methods like SSL and TLS.

Mail Handlers

Mail Handlers are the components responsible for processing the downloaded emails, creating issues and comments, and for executing the actions configured in them.

Email This Issue for Jira Cloud comes with a few different predefined Mail Handler types. However all handlers can be fully and flexible customized. 

Mail Handler Actions

Rules and actions in the mail handler allow you to do various things with an issue depending email content or issue fields. Examples include:

  • save email recipients and senders in custom field
  • execute workflow transitions on the issues
  • send autoreply emails