Indirect Notifications

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Get notifications on changes made to linked issues and subtasks of the issues you are watching. This is a very useful feature to not miss anything that may influence your issues.

Example Use Case

You as a help desk operator created a ticket for a customer. You identified the ticket as a change request made to a software component your company develops. You initiated a development task for the IT department and linked it to your ticket.

You must notifiy your customer as soon as the change request is developed.

Instead of watching the development issue, you enable indirect watches in the Watches tab of your help desk JIRA project.

As a result, you will get email notification if the linked development issue is resolved.

Example Use Case 2

As a developer, your project manager assigns an issue to you. You want to make sure that you won't miss any additional technical subtask being added to your issue.

Instead of constantly watching your issue for potential new subtasks, you enable indirect watches in the Watches tab of your help desk JIRA project.

As a result, you will get email notification when a subtask is added to your issue or if a subtask of your issue changes.

In order to receive indirect notifications, you must enable indirect watches in your project.