Core / Software | Jira Service Management |
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Event notifications (Notification schemes) |  |  |  |
Custom email templates in event notifications |  |  | Limited only to customer notifications |
Conditional event notifications |  |  |  |
Send link to issues to users and email addresses (Share button) |  |  |  |
Send issue details to users and email addresses when needed (Email button) |  |  |  |
Bulk email sending (send multiple issues in one email) |  |  |  |
Email batching for notifications |  |  |  |
Send emails from a workflow transition |  |  |  |
Send email via automation |  |  |  |
Process incoming emails as new issues or comments |  |  |  |
Initialize issue fields (including custom fields) from email |  |  |  |
Find issues related to incoming emails using issue fields |  |  |  |
Create or Comment Or Link mail handler based on JQL |  |  |  |
Create Or Comment Or Subtask based on JQL |