| Feature | Email This Issue | Jira Core / Software | Jira Service Management |
|---|---|---|---|
| Event notifications (Notification schemes) |  | | |
| Custom email templates in event notifications | |  | Limited only to customer notifications |
| Conditional event notifications | | | |
| Send link to issues to users and email addresses (Share button) | | | |
| Send issue details to users and email addresses when needed (Email button) | | | |
| Bulk email sending (send multiple issues in one email) | | | |
| Email batching for notifications | | | |
| Send emails from a workflow transition | | | |
| Send email via automation | | | |
| Process incoming emails as new issues or comments | | | |
| Initialize issue fields (including custom fields) from email | | | |
| Find issues related to incoming emails using issue fields | | | |
| Create or Comment Or Link mail handler based on JQL | | | |
| Create Or Comment Or Subtask based on JQL | | | |
| Execute workflow transition on issues upon processing emails | | | Possible, using automation |
| Send auto-reply emails back to senders | | | Limited, can be achieved using Jira out-of-the-box automation |
| Blacklist of senders to block emails | | | |
| MD5 hash based attachment filtering | | | |
| Support for external issue participants via event notifications | | | |
| From address and sender name in outgoing emails generated from fields or custom fields | | | |
| Searchable audit log of emails sent or received | | | |
| JQL functions to search for issues sent in or created/commented via emails | | | |
| OAuth 2.0 support for Google and Microsoft accounts | | | |
| Custom/removable prefix for outgoing emails | | | |
| Multiple SMTP Connections | | | |
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