Core / Software | Jira Service Management |
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Event notifications (Notification schemes) | | | |
Custom email templates in event notifications | | | Limited only to customer notifications |
Conditional event notifications | | | |
Send link to issues to users and email addresses (Share button) | | | |
Send issue details to users and email addresses when needed (Email button) | | | |
Bulk email sending (send multiple issues in one email) | | | |
Email batching for notifications | | | |
Send emails from a workflow transition | | | |
Send email via automation | | | |
Process incoming emails as new issues or comments | | | |
Initialize issue fields (including custom fields) from email | | | |
Find issues related to incoming emails using issue fields | | | |
Create or Comment Or Link mail handler based on JQL | | | |
Create Or Comment Or Subtask based on JQL |