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Emails are always downloaded and deleted or moved from / within the email accounts by Jira's Email Puller and Email Processor. The email puller retrieves emails from email accounts (e.g. Gmail and Yahoo Mail) and stores them in the database (Emails received before the accounts are connected to the system are not pulled in). The email processor processes emails retrieved by the puller. |
The below table is to compare the mailing capabilities of Jira and Email this Issue (both Server and Cloud versions).
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Not all features are listed here to a full extent due to minor differences in the different products and deployment versions, however, we have tried to highlight the biggest benefits one solution has over another. Linked features contain links referring to the server version documentation of JETI. For the Cloud version's documentation, please refer to the Cloud documentation overview. |
Feature | Jira out-of-the-box | Jira Service Desk | Email This Issue CLOUD | Email This Issue SERVER |
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Outgoing Email Options | ||||
| Custom email templates |  |  | | |
Notifications | ||||
| Support for external watchers via event notifications |
| |  | | |
| Event notifications in Notification schemes | | | | |
| Event notifications with JQL conditions |
| | | |
Manual Email Defaults | ||||
| Manual email options editing | | |
| |
| Send issue details to users and to external email addresses |
| (Email button) |
| | | | |
| Miscellaneous | ||||
| Send emails from a workflow |
| transitions |
| | | |
| SMTP prefix editing | | | | |
| Send auto-acknowledge emails to senders | | | | |
| Send link to issues to users and email addresses (Share button) | | |
| |
| Generating From address and Sender name from fields or custom fields | | | | |
Sending predefined responses | | | | |
| Distribution lists | | | | |
| Incoming email options | ||||
| Mail Handlers | ||||
| Fallback to a default reporter | | | | |
| Create Or Comment Or Subtask based on JQL | | | | |
| Process incoming emails as new issues or comments | | | | |
| Create or Comment Or Link mail handler based on JQL | | | | |
| Execute workflow transition on issues upon processing emails |
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Removing previous messages from reply emails using split regex | | | | |
| Field Rules | ||||
| Initialize issue fields from email in new or existing issues | | | | |
| Find issues related to incoming emails using issue fields | | |
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| Email filtering using field rules | | | | |
Execute workflow transitions using field rules | | | | |
| Attachment handling | ||||
| Name and size based attachment filtering |
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| MD5 hash based attachment filtering |
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| Configuration | ||||
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| Additional features | ||||
| Searchable audit log of emails sent or received |
| | | |
| JQL functions to search for issues sent |
| / created or |
| commented via emails |
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