...
| Note | ||
|---|---|---|
| ||
Not all features are listed here to a full extent due to minor differences in the different products and deployment versions, however, we have tried to highlight the biggest benefits one solution has over another. |
Feature | Jira out-of-the-box | Jira Service Desk (Server version) | Email This Issue CLOUD | Email This Issue SERVER |
|---|---|---|---|---|
Outgoing Email Options | ||||
| Custom email templates |  |
 | | |||
Notifications | ||||
| Support for external watchers via event notifications | |
 | | ||
| Event notifications in Notification schemes | |
| | ||
| Event notifications with JQL conditions | |
| | |||
Manual Email Defaults | ||||
| Manual email options editing |
| | | ||
| Send issue details to users and to external email addresses (Email button) | |
| | |||
| Miscellaneous | ||||
| Send emails from a workflow transitions | |
| | ||
| SMTP prefix editing |
| | | ||
| Send auto-acknowledge emails to senders | |
| | ||
| Send link to issues to users and email addresses (Share button) | |
| | |
| Generating From address and Sender name from fields or custom fields | |
| | ||
Sending predefined responses | |
| | |
| Distribution lists | |
| | |||
| Incoming email options | ||||
| Mail Handlers | ||||
Fallback to a default reporter | |
| | |
| Create Or Comment Or Subtask based on JQL | |
| | ||
| Process incoming emails as new issues or comments | |
| | ||
| Create or Comment Or Link mail handler based on JQL | |
| | ||
| Execute workflow transition on issues upon processing emails | |
| | |
Removing previous messages from reply emails using split regex | |
| | | ||
| Field Rules | ||||
| Initialize issue fields from email in new or existing issues | |
| | |
| Find issues related to incoming emails using issue fields | |
| | | ||
| Email filtering using field rules | | | | |
Execute workflow transitions using field rules | |
| | | ||
| Attachment handling | ||||
| Name and size based attachment filtering | | | | |
| MD5 hash based attachment filtering | |
| | | ||
| Configuration | ||||
|
| | |
|
| | |
|
| | | ||
| Additional features | ||||
| Searchable audit log of emails sent or received | |
| | |
| JQL functions to search for issues sent / created or commented via emails | |
| |