Page Comparison

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18/08/2021 - Major new features

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20/04/2021 - Major enhancement in Mail Handlers

New Features

• Override issue lookup in Mail Handler by regex on email fields and JQL 
• Client Credentials reworked using AtlasKit UI framework by Atlassian
• Add comments and attachments to Service Management Requests in the mail handler

Bugfixes

• Attachment policy "Added in the last operation" not working in post-functions

04/Mar/2021 - Minor bugfix

New Features

• [JETIC-1367] - Show reason of failure from server

Bugfixes

• [JETIC-1356] - Mail Handler action: create customer is not providing a full lookup of all the SD Projects in JIRA SD Cloud
• [JETIC-1358] - Workflow post functions list shows error
• [JETIC-1363] - Deleting canned response provokes an exception
• [JETIC-1425] - sender thread limit exceeded on MS
• [JETIC-1469] - Misleading error message when host is invalid
• [JETIC-1496] - Cannot refresh OAuth token in SMTP servers

26/Jan/2021 - Automatically fill username for Google oauth, Reply/Forward support

New Features

• [JETIC-479] - Reply/Reply all/Forward this email from the issue's Emails tab
• [JETIC-907] - Disable failing mail accounts after X failed fetching attempts
• [JETIC-989] - Reply template
• [JETIC-1252] - Retrieve the user name for OAuth2 using Google REST API

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• [JETIC-1406] - Escape html in Notification Event BODY
• [JETIC-1368] - Increase timeouts in outgoing server

Bugfixes

• [JETIC-1461] - SSL error when testing SMTP connection
• [JETIC-1470] - Can not delete Mail Account

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• [JETIC-1127] - Workflow Post Functions listing improvements
• [JETIC-1131] - Update issue from mail action fails if not executed as admin or project admin

Bugfixes

• [JETIC-1146] - WPF shows error after deletion
• [JETIC-1280] - XSS vulnerability in Mail Handler Configurations
• [JETIC-1289] - Active Queue - stuck up emails

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• [JETIC-1247] - Emails with incorrect HTML structure can not be opened in Email Tab

Bugfixes

• [JETIC-1270] - Special HTML characters from summary are encoded incorrectly in template body

10/Jun/2020 - New String utils in templates, bugfixes

Bugfixes

• [JETIC-1211] - HTML characters from Custom field in Subject are encoded incorrectly
• [JETIC-1212] - Image thumbnails were missing in sent emails
• [JETIC-1222] - Cannot save Mail Handlers with lot of actions
• [JETIC-1236] - Recipients were missing when sent email was added as Jira comment

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• [JETIC-1041] - Add support for <test@example.com> and [test@example.com] email format in Manual Email input fields
• [JETIC-1113] - Generate iOS compatible email structure

Bugfixes

• [JETIC-1062] - Images added using "new Jira issue screen" are missing in the manual email screen
• [JETIC-1208] - Outgoing Queue issue link does not work in new UI

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26/Apr/2020 - Character encoding fixing and security fixes

Bugfixes

• [JETIC-1188] - Wrongly encoded accented characters
• If HTML encoding problems are encountered in outgoing emails, please refer to our KB article

31/Mar/2020 - Fixing mail handler update/attachment problems when executing as customers and long JSD comments

Bugfixes

• [JETIC-1149] - Mail handler can not access requests when executed as customer
• [JETIC-1150] - Outgoing Event notification, Workflow PF emails disappear when it should go to Error Queue
• [JETIC-1151] - JSD comments longer than 32767 are not accepted by Jira in rare cases

26/Mar/2020 - Fixing Workflow post function and JSD request creation attachment issues

Bugfixes

• [JETIC-1147] - Mail Handler Failing when adding attachment at request creation
• [JETIC-1148] - Added Recently in Workflow Post Function is Sending all Attachments Instead

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• [JETIC-1072] - Wait for attachments in Create event notifications
• [JETIC-1093] - Execute transition fetching on behalf of the current user when executing transitions

Bugfixes

• [JETIC-1101] - Fallback to default reporter when issue not found or no permission

18/Mar/2020 - bugfixes

Bugfixes

• [JETIC-1111] - Embedded images of incoming emails are not displayed in email audit log
• [JETIC-1116] - Hidden characters in filenames causes rejection when adding to Jira

11/Mar/2020 - Fix for missing notification / post function emails for newly created customers

Bugfixes

• [JETIC-1089] - Customer gets created but notification/post function generated email is not received by the new customer

10/Feb/2020 - Minor bugfixes in Email Tab in issue screen and improvements for special character handling in attachment filenames

Bugfixes

• [JETIC-1078] - Some HTML emails fails to render in the Emails Tab
• [JETIC-1085] - Can't open user profiles from email list in issue screen

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23/Jan/2020 - Custom field and special recipients were missing in workflow post functions

Bugfixes

• [JETIC-1079] - Custom field and special recipients were missing in workflow post functions

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• [JETIC-1054] - Reverse ordering by default in incoming and outgoing queues

Bugfixes

• [JETIC-1031] - Request Type avatar is not embedded
• [JETIC-1065] - cannot delete default reporter

09/Dec/2019 - Baseurl is inserted before mailto

Bugfixes

• [JETIC-1042] - baseurl is inserted before mailto

05/Dec/2019 - Issues with sending email and xml entities in outgoing email are fixed

Bugfixes

• [JETIC-1032] - Cannot send mail: No recipients
• [JETIC-1033] - Receiving Error Message in sending email
• [JETIC-1037] - isServiceDeskAttachmentUrl throws NPE
• [JETIC-1038] - NullPointerExceptionwhen sending email
• [JETIC-1039] - xml entities in outgoing email

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• [JETIC-941] - Improve Comment Rendering - Render Comments in Reverse Order
• [JETIC-996] - Increase time window from 1 sec to 1 min for "Recently added attachments"

Bugfixes

• [JETIC-688] - Can't manually add email addresses with only one character leading the @-sign
• [JETIC-898] - Emails without recipients are lost
• [JETIC-958] - Images are missing from right sidebar in Manual Email
• [JETIC-977] - Unable to execute a transition
• [JETIC-994] - Incoming mail rule "IF To/cc addresses" doesn't work
• [JETIC-1007] - Cannot execute Add to Request participants with Create Customer
• [JETIC-1011] - Copy-pasted images are missing from manually sent emails in SD
• [JETIC-1013] - Apostrophes from sent emails are encoded incorrectly

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01/Sep/2019 - Fixed editing Mail Handler error when more than 100 Request Types exist in the instance

Bugfixes

• [JETIC-952] - Cannot add or edit Mail handler (more than 100 request types in Jira)

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• JETIC-662 - Filter request types based on the selected project
• JETIC-912 - filter issue types based on selected project
• JETIC-926 - Improve set field value action logging

Bugfixes

• JETIC-915 - Both "Email" and "Email This Issue" options appear in the issue action (3-dots - more options button) menu on the new view issue screen
• JETIC-930 - "Delete all in search" button doesn't work
• JETIC-899 - Update "Request participants" field not working

12/Jul/2019 - No recipients could be resolved

Bugfixes

• JETIC-928 - No recipients could be resolved
• JETIC-929 - Sender user not found in Mail Handler

09/Jul/2019 - Stop fetching emails with starttls fixed

Bugfixes

• JETIC-905 - stop fetching emails with starttls

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• JETIC-662 - Filter request types based on the selected project
• JETIC-677 - Improve SetFieldValue action to find in text
• JETIC-739 - Skip mail accounts without mail handler
• JETIC-740 - For very big mail boxes download emails in chunks

Bugfixes

• JETIC-788 - mails are fetched if a mail account is deleted
• JETIC-906 - Users no long shown in the email tab of tickets

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03/Jun/2019 - fixed stops fetching emails for some accounts, improved log add comment failure

Bugfixes

JETIC-793 - Mail account stops fetching emails

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JETIC-773 - Improve logging when cannot extract recipients

Bugfixes

JETIC-775 - Error: mailItem.getIssueSummary mailItem.getIssueKey)

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10/Jan/2019 - Not fetching mails for new Accounts

Bugfixes

JETIC-736 - Not fetching mails for new Accounts

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JETIC-714 - JETIC db performance

Bugfixes

JETIC-731 - Cannot delete Mail Account

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21/Dec/2018 - non-ascii character support for attachments, Mail Account last fetch info

Bugfixes

JETIC-720 - Attachments with non-ascii characters are not added to the request

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11/Dec/2018 - New outgoing outgoing IP address is coming, Mail Handler stopped working

Bugfixes

JETIC-674 - Mail Handler stop processing emails in rare cases

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22/Nov/2018 - Bugfix: Non-latin character handling, fixed regex processing in html mails

Bugfixes

JETIC-665 - Help goes to Not Permitted

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24/Oct/2018 - Bugfix: cannot add external addresses to text custom field

Bugfixes

JETIC-655 - Cant add external addresses to text custom field

16/Oct/2018 - Bugfix: cannot create ticket as simple user

Bugfixes

JETIC-663 - Cannot create ticket if user does not have modify reporter permission

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09/Oct/2018 - Improved SD attachment handling and custom field support

Bugfixes

JETIC-594 - Set field value should be only available under Create or Update issue

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31/Aug/2018 - Attachment upload timeout

Bugfixes

JETIC-652 - Attachment upload fails with timeout

28/Aug/2018 - Attachments without extension, changelog filter fix

Bugfixes

JETIC-648 - attachment without extension cause processing error

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29/07/2018 - Set field value, Add sender to Request Participants, Render link to portal/request, Restrict comments

New Features

JETIC-390 - Add Service Desk link to portal from the mail templates

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JETIC-609 - incoming log query optimization

Bugfixes

JETIC-506 - Include own changes works incorrectly

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05/04/2018 - Create JSD customer, check sender permission, fix notifications on custom fields, remove default reporter

New Features

JETIC-472 - Add "Create JSD customer" action to mailhandlers

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JETIC-533 - Increase default SMTP timeout (better Office 365 compatibility)

Bugfixes

JETIC-497 - Exception when manually sending an issue with anonymous comments

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08/03/2018 - Fixed logging issue

Bugfixes

JETIC-511 - NullPointerException in Incoming log

24/02/2018 - Create Service Desk requests from mail handlers

New Features

JETIC-445 - "Create service desk request" action

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21/02/2018 - Service Desk public comment notification are not sent

Bugfixes

JETIC-505 - Service Desk public comment notification are not sent

20/02/2018 - User Picker not working

Bugfixes

JETIC-504 - User Picker not working

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30/09/2017 - Fix for addon uninstall/disable issues

Bugfixes

JETIC-486 Enabled/disabled/uninstalled events handled incorrectly

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JETIC-464 Recognize project keys containing digits

Bugfixes

JETIC-462 Infinite loop if POP3 server does not support unique message identifiers

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Fixed POP3 handling and improved performance when fetching emails from incoming mail accounts

Bugfixes

JETIC-447 Incorrect encoding of no-ascii characters in outgoing attachments

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JETIC-448 Support timezone for date formatting in templates

Bugfixes

JETIC-441 Due date is not rendered

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20/05/2017 - Bugfix release

Bugfixes

JETIC-439 Users different from the one modified the issue do not receive notification emails

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12/03/2017 - Bugfix release

Bugfixes

JETIC-381 Sending and preview failed with emails containing images pasted from clipboard

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22/02/2017 - Fixed attachments were 0 bytes length

Bugfixes

Fixed attachments from issues sent out in emails were empty

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JETIC-355 Keep original message formatting when adding comments to an issue

Bugfixes

JETIC-365 Incorrect email address resolution when two users has same username and full name

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Email Notifications process every matching event, not only the first one

Bugfixes

Inline attachments were missing due to architectural changes in Atlassian Cloud

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Component Lead can be used as a recipient

JETIC-11 - Inline image attachments in email body

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Redesigned Recipient Restrictions and Details in the workflow

Bugfixes

Could not set non-default SMTP server in Advanced Email Configuration

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