Our second webinar will showcase a fairly generic case of email processing within a Service Management Project using Email This Issue.
I'll explain the use-case and show you an existing Classic handler setup and migrate the settings to a Next-gen handler in a pre-recorded video.
The second webinar will be held on Aug 27 2021, at 15:00 CEST and will last about 60 minutes.
You are invited to join us here:
Topic: Classic Handler Migration Webinar II.
Time: Aug 27, 2021 03:00 PM Budapest
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After the pre-recorded video demonstration of the migration, you will have the opportunity to ask anything and everything live about the topic and we'll do our best to answer them.
If you have a more complex question, need help with your own configuration or got stuck with the setup, please feel free to open a request on our customer portal and we'll investigate your options more in-depth.
We’ve held our first webinar on the topic of mail handler migration a month before we stop providing access to creating new Classic mail handlers.
The video we’ve played during the webinar can be found on Youtube.
During the session we’ve covered the following topics:
why the Next-Gen mail handler is necessary and why the Classic mail handler will be deprecated
the key differences between the Classic mail handler and the Next-Gen mail handler
the main components of the Next-Gen mail handler and how they work
how to set up a simple Next-Gen mail handler for your Jira Service Management project
A detailed roadmap will be shared later on, but as of now the following steps are planned:
Creating classic handlers will not be possible in versions released after the end of Q2 2021. Existing ones will work and have the option to be edited or deleted, no new developments will be carried out on the classic handler.
In the versions released after the Q3 2021 creating AND editing handlers will be unavailable as well. Existing ones will work and have the option to be deleted, no new developments will be carried out on the classic handler, support is no longer available for this feature.
The Classic handler will not be available for use in versions released by the end of Q4 2021, editing and creating will both cease to exist, the function will have been deemed obsolete and will be taken out of the app as a whole.
As you can see, you still have time to convert your old handler to the new one and we’ll keep you updated along the process. As a part of this, we will try to reach out to our customers via the following platforms:
send you emails about the process
build info messages into our product so that you won’t be able to miss it
hold webinars until the release in order to help you make the transition
inform you of a more detailed roadmap later this month.
For essential information about the next-gen handler and a comparison between the two handlers, please see our documentation.
If you have any questions regarding the switch, let us know in an email or open a request on our customer portal.