A new type of mail handlers is available now in Email This Issue: Next Generation Mail Handlers.
This page compares the new and old handlers.
|Next Generation of Mail Handlers||Classic Mail Handlers|
Handlers of this type are composed of building blocks (actions). It takes algorithmic thinking to build up these handlers but they are ultimately simpler and more flexible.
SINCE VERSION 8.0.0
Classic Mail Handlers are legacy handlers that have been available in Email This Issue for many years.
Handlers of this type follow the traditional ways of configuration: you have a bunch of fields and options in a single entity to configure the behavior of the handler.
12 reasons why you should use the Next Gen Handlers
|Feature||Next Gen Handlers||Classic Handlers|
|1||Supports Jira Service Desk, Jira Software and Jira Core||FULLY SUPPORTED||FULLY SUPPORTED|
|2||Field initialization from emails||FULLY SUPPORTED||PARTLY SUPPORTED|
|3||Executing workflow transitions||FULLY SUPPORTED||PARTLY SUPPORTED|
|4||Custom issue lookup||FULLY SUPPORTED||PARTLY SUPPORTED|
|5||Email filtering||FULLY SUPPORTED||PARTLY SUPPORTED|
|6||Conditional processing||FULLY SUPPORTED||PARTLY SUPPORTED|
|7||Attachment filtering||FULLY SUPPORTED||FULLY SUPPORTED|
|8||Multiple incoming mail accounts||FULLY SUPPORTED||NOT SUPPORTED|
|9||Ease of Configuration||FULLY SUPPORTED||NOT SUPPORTED|
|10||Ease of Troubleshooting|
|11||Ease of Learning||FULLY SUPPORTED||NOT SUPPORTED|
|12||Future proof (Long-Term Support)||FULLY SUPPORTED||PARTLY SUPPORTED|