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The Email Button and the Email Screen

Send emails manually via the Email button in the issue view or automatically as event notifications or workflow transitions. Specify a wide range of recipients such as Jira user, external email addresses, issue collaborators, project roles, user groups and even custom fields.

Emails support inline images and issue attachments as email attachments.



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Email Notification Schemes

Additionally to the Email button displayed in the issue view, you can automate email sending in two ways: event notifications.

Email This Issue Event Notifications can do everything that Jira Notification Schemes do but also offer you lot more.

Such as fully customizable email content, issue attachments attached to email, JQL filter support to make notifications conditional, various email options.



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Workflow Post Function

Send emails upon status changes in your issues.

Add Email This Issue Workflow Post Funciton to your transition to send emails when somehing important happens, only to those recipients who are interested in the changes. Attach issue attachments to the emails, customize email layout and content.



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Customizable Email Templates

Use the embedded template editor to create beautifully looking HTML and clear Text templates. Use issue fields or custom fields in the email body or even in the subject. Field Picker helps you embed complex structures like comments, issue linking information and email log in the outgoing emails.



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Email Audit Log

Keep track of all incoming and outgoing emails related to the issues. Open the Email tab in the issue view to see a chronological list of emails. Admins can track all emails sent or received from the Configuration page.



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SMTP Servers

Email This Issue supports multiple SMTP Servers. Setup and manage connections to any SMTP serves. Use different SMTP servers in projects or issues defined by a JQL query.



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Recipient Restrictions

Control who can send issues in emails from Jira via Jira Permission Schemes.

If needed, disable the use of external email addresses or recipients without permissions to view the issue in Jira.




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The Email Button and the Email Screen

Embedded Rich Text Editor to compose beautiful emails and templates. Keep formatting and layout with inline images of the emails.




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Advanced Email Configuration

Email This Issue allows you to save recipient email addresses or users to custom fields. You can use these custom fields as recipients when an email is sent manually or automatically like in Email This Issue Event Notifications.



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Process Incoming Emails

Process incoming emails with Email This Issue Mail Handler in Jira Cloud. Various email processing strategies that are not available in Jira will available in Email This Issue for Jira Cloud. Such as: Create or Comment or Link issues, Create Or Comment Or Subtask, etc

And more to come.



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Auto-response

Acknowledge the receipt of emails with an automatic acknowledgent email that is sent to the sender of the incoming email when the email is processed. You can use arbitrary email templates to generate the acknowledgment emails.




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Execute Workflow Transitions via Email

Execute Workflow Transitions on the issues via email. Extract the name of the transition to execute from email content, or execute a transition labelled with a property.

It is useful to reopen closd issues or to implement email approval process easily.



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Integration with Jira Service Management

Send fully customizable emails to Customers, Request Participants and Organizations with any content you like (including all fields of an issue) and any look and layout.

Create Service Desk Management requests from Email with all the power of field initialization, workflow execution.



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Integration with Jira Software

Send emails upon Sprint events (Start or Complete), or when a version is Released.

Send Sprint Reports (summary and Burndown Chart) in PDF attached to email.



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Initialize Fields from Email

Initialize issue fields with data extracted from the incoming email. Find related issues for emails with custom logic. Fire events, save email addresses, configure multiple regexes to split off old content.