Updated information about the first mail handler migration webinar
We’ll be holding our first webinar on the topic of mail handler migration a month before we stop providing access to creating new Classic mail handlers.
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Meeting ID: 996 0143 9747
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why the Next-Gen mail handler is necessary and why the Classic mail handler will be deprecated
the key differences between the Classic mail handler and the Next-Gen mail handler
the main components of the Next-Gen mail handler and how they work
how to set up a simple Next-Gen mail handler for your Jira Service Management project
After a 30-minute video demonstration of the above points, you will have the opportunity to ask anything and everything about the topic and we'll do our best to answer them.
If you have a more complex question, need help with your own configuration or got stuck with the setup, please feel free to open a request on our customer portal and we'll investigate your options more in-depth.
With the next-gen handler’s success, we are slowly saying goodbye to our Classic mail handler (and the field rules along with it).
General information about the deprecation process
A detailed roadmap will be shared later on, but as of now the following steps are planned:
Creating classic handlers will not be possible in versions released after the end of Q2 2021. Existing ones will work and have the option to be edited or deleted, no new developments will be carried out on the classic handler.
In the versions released after the Q3 2021 creating AND editing handlers will be unavailable as well. Existing ones will work and have the option to be deleted, no new developments will be carried out on the classic handler, support is no longer available for this feature.
The Classic handler will not be available for use in versions released by the end of Q4 2021, editing and creating will both cease to exist, the function will have been deemed obsolete and will be taken out of the app as a whole.
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As you can see, you still have time to convert your old handler to the new one and we’ll keep you updated along the process. As a part of this, we will try to reach out to our customers via the following platforms:
send you emails about the process
build info messages into our product so that you won’t be able to miss it
hold webinars until the release in order to help you make the transition
inform you of a more detailed roadmap later this month.
For essential information about the next-gen handler and a comparison between the two handlers, please see our documentation.
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