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The Events and Filters of an Email Notification determine when emails must be sent out for an issue.
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| Field | Value | Explanation | |
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| Events | Event types selected. Mandatory. | This field selects the Jira event types upon which the Email Notification rule will send emails | |
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| Event's trigger | created events |
| If there is an issue created event in the events list, then you can decide when you want to listen on these events. |
| commented events |
| If there is a comment related event (eg. Issue commented, Service Desk Public Comment added, ...) in the events list, then you can decide when you want to listen on these events. | |
| JQL Filter | Valid JQL query. Optional. | This is a filter. If specified, issues must match the criteria otherwise the Email Notification rule is ignored and emails not sent | |
| Fields | Issue fields or custom fields selected. Optional | If specified, Email This Issue will send emails only of the selected fields have been modified in the issue during the operation that resulted in the event. |
Example:
This Email Notification rule will be applied if Issue Updated or Issue Commented or Issue Moved events are fired AND the issue is of priority Highest AND attachments are added during the operation.
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- users from Jira
- email addresses
- Persons related to the issue or project: Assignee, Reporter, Watchers, Project Lead, Current User
- Project Roles
- User Groups
- Custom Fields that may hold email addresses or users or groups
The available user groups, project roles and custom fields may be limited in the Recipient Restrictions. This is useful for example if you want to avoid users accidentally selecting "jira-users" group as a recipient and hence to send emails to all users.
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| Field | Value | Explanation |
|---|---|---|
| Template | An Email This Issue Template | The template selected here will be used to render the subject and body of the final email. |
| Subject | Text to be added to the email subject | Text entered here will be combined into the final email's subject using the template above. The template's $!mailSubject variable renders the entered value in the email subject |
| Message | Text to be added to the email body | Text entered here will be combined into the final email's Body using the template above. The template's $!mailBody variable renders the entered value in the email body |
| Attachments | Attachment policy | The value selected in this field determines which issue attachments should be attached to the email. Options are:
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| Email Format | HTML or TEXT | The format of the emil to send. |
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