Customers of all of our apps in the Atlassian Marketplace may benefit from our support services if their maintenance is actively maintained. This is analogous to Atlassian's support policy.
When you request support or report problems at our Service Desk, you must provide
Finding the cloud site URL is easy, however to reveal the SEN number you may need to contact your Jira or Confluence administrators.
SEN stands for Support Entitlement Number. This is a unique identifier that belongs to your server or data center app maintenance or to your cloud subscription.
The SEN number follows the format of "SEN-12345678". Knowing this number is crucial to request support for our apps.
Find the SEN number in Jira or Confluence
Find the SEN number in your MAC (https://my.atlassian.com) account:
Please make sure you have a valid maintenance for your app license.This is required additionally to the SEN-number. If your maintenance expired, please renew it before requesting support. |
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