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Summary

This guide is to show you how to setup customized event notifications.

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Prerequisites

This tutorial requirethe following:

  • Email This Issue add-on installed in JIRA
  • A license key saved in JIRA
  • Have an SMTP server configured in JIRA

Note: You must be a Jira administrator to be able to perform the below settings.

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Objectives

By following this guide you will be able to carry out the following actions:

  • Create email templates for issue events
  • Configure notifications with issue events
  • Associate the notifications with your projects and/or issue types

Step-by-step guide

In order to be able to send out customized email templates, you must follow the below steps:

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Follow the below steps in order to create an email template:

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To create multiple email templates, repeat steps 1-4 as many times as needed.

Follow the below steps in order to test your template (optional):

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Follow the below steps in order to configure notification events:

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Enter a JQL query fragment to limit the Context to issues matching this criteria.

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Add users to the Recipients (To), Copy Recipients (Cc) and Blind Copy Recipients (BCC) fields by typing their JIRA user names/full names or email addresses (adding multiple users separated by commas).

To add members of a specific project role, select from the drop down list.

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Specify additional content of the email. You may leave these fields empty and rely on the selected Template.

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Attachment rule to specify which issue attachments you want to add to the emails

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Specify options that will be applied to the notification email (e.g. adding recipients to watchers)

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To add multiple events, repeat steps 3-8 as many times as needed.

Follow the below steps in order to associate notifications with your projects and/or issue types:

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Enter a name that appears in the emails as the sender. If left empty, JETI will use JIRA's default settings.
Specify (in Velocity markup syntax) how to format the sender's name in outgoing emails.

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Enter the email address you want to use as the "from address" in the emails. If left empty, JETI will use the default settings.

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