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  • can be edited using the build-in Rich Text Editor or directly as HTML
  • can be fully customized as their layout and look-and-feel is not wrapped in Jira Velocity Macros
  • dedicated Themes are available for Service Desk Management Customer Notifications

Email Template Themes

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  • Themes are based on Email This Issue's macro library
  • Templates made of Themes can be edited in the Rich Text Template Editor
  • Templates made of Themes are better tailored for Service Desk Service Management 

The following Themes are available in Email This Issue:

ThemePurpose
All DetailsRenders all issue fields including all custom fields defined for the issue and all issue comments
Issue CommentedPrepared for Issue Commented notifications
Issue ModifiedPrepared for Issue Updated notifications, renders the changelog and comment entered
Work LoggedPrepared for Worklog related notifications, renders the workflog and comment
Service Desk Management Customer InvitationPrepared for Service deskManagement, when customers are created automatically by Email This Issue
Service Desk Management Auto AcknowledgePrepared for Service desk Management to send auto response emails
Service Desk Management Request Participant AddedPrepared for Service deskManagement, when participants are adde to a request
Service Desk Management Request CreatedPrepared for Service desk Management customer notifications, when requests are created
Service Desk Service Management Request UpdatedPrepared for Service desk Management customer notifications, when requests are modifed
Service Desk Management Request ResolvedPrepared for Service desk Management customer notifications, when requests are resolved
Service Desk Service Management Request ReopenedPrepared for Service desk Management customer notifications, when requests are reopened
Service Desk Service Management Request CommentedPrepared for Service desk Service Management customer notifications, when requests are commented with a public comment
EmptyGeneral purpose minimal template
Issue ListPrepared to send issue lists in a single email from the Issue Navigator.
Bounce EmailTemplates created from this theme may be used to bounce back incoming emails.

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