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- can be edited using the build-in Rich Text Editor or directly as HTML
- can be fully customized as their layout and look-and-feel is not wrapped in Jira Velocity Macros
- dedicated Themes are available for Service Desk Management Customer Notifications
Email Template Themes
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- Themes are based on Email This Issue's macro library
- Templates made of Themes can be edited in the Rich Text Template Editor
- Templates made of Themes are better tailored for Service Desk Service Management
The following Themes are available in Email This Issue:
| Theme | Purpose |
|---|---|
| All Details | Renders all issue fields including all custom fields defined for the issue and all issue comments |
| Issue Commented | Prepared for Issue Commented notifications |
| Issue Modified | Prepared for Issue Updated notifications, renders the changelog and comment entered |
| Work Logged | Prepared for Worklog related notifications, renders the workflog and comment |
| Service Desk Management Customer Invitation | Prepared for Service deskManagement, when customers are created automatically by Email This Issue |
| Service Desk Management Auto Acknowledge | Prepared for Service desk Management to send auto response emails |
| Service Desk Management Request Participant Added | Prepared for Service deskManagement, when participants are adde to a request |
| Service Desk Management Request Created | Prepared for Service desk Management customer notifications, when requests are created |
| Service Desk Service Management Request Updated | Prepared for Service desk Management customer notifications, when requests are modifed |
| Service Desk Management Request Resolved | Prepared for Service desk Management customer notifications, when requests are resolved |
| Service Desk Service Management Request Reopened | Prepared for Service desk Management customer notifications, when requests are reopened |
| Service Desk Service Management Request Commented | Prepared for Service desk Service Management customer notifications, when requests are commented with a public comment |
| Empty | General purpose minimal template |
| Issue List | Prepared to send issue lists in a single email from the Issue Navigator. |
| Bounce Email | Templates created from this theme may be used to bounce back incoming emails. |
Edit Templates
Templates have five major attributes:
- name (mandatory)
- description (optional)
- category
- subject template
- HTML body template
- Text body template
The subject and body templates are developed using Velocity Macro syntax and HTML tags. They may include values of issue fields and custom fields.
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Enter the key of the issue you want to test the template with. Enter some subject text and mail body then click Send or Preview. Either an email will be sent to your email address or a Preview Dialog is shown.
Use Templates
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