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- can be edited using the build-in Rich Text Editor or directly as HTML
- can be fully customized as their layout and look-and-feel is not wrapped in Jira Velocity Macros
- dedicated Themes are available for Service Desk Management Customer Notifications
Email Template Themes
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- Themes are based on Email This Issue's macro library
- Templates made of Themes can be edited in the Rich Text Template Editor
- Templates made of Themes are better tailored for Service Desk Service Management
The following Themes are available in Email This Issue:
| Theme | Purpose |
|---|---|
| All Details | Renders all issue fields including all custom fields defined for the issue and all issue comments |
| Issue Commented | Prepared for Issue Commented notifications |
| Issue Modified | Prepared for Issue Updated notifications, renders the changelog and comment entered |
| Work Logged | Prepared for Worklog related notifications, renders the workflog and comment |
| Service Desk Management Customer Invitation | Prepared for Service deskManagement, when customers are created automatically by Email This Issue |
| Service Desk Management Auto Acknowledge | Prepared for Service desk Management to send auto response emails |
| Service Desk Management Request Participant Added | Prepared for Service deskManagement, when participants are adde to a request |
| Service Desk Management Request Created | Prepared for Service desk Management customer notifications, when requests are created |
| Service Desk Service Management Request Updated | Prepared for Service desk Management customer notifications, when requests are modifed |
| Service Desk Management Request Resolved | Prepared for Service desk Management customer notifications, when requests are resolved |
| Service Desk Service Management Request Reopened | Prepared for Service desk Management customer notifications, when requests are reopened |
| Service Desk Service Management Request Commented | Prepared for Service desk Service Management customer notifications, when requests are commented with a public comment |
| Empty | General purpose minimal template |
| Issue List | Prepared to send issue lists in a single email from the Issue Navigator. |
| Bounce Email | Templates created from this theme may be used to bounce back incoming emails. |
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