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What you need to do is a field rule to extract the decision information from the email subjectcontent. Below is an example that extracts this from Email Subject:
- Add a Field Rule with the following attributes:
- Goal: Execute workflow transition
- Regular Expression: (?i)Decision: (.*)
- Match in: Email Subject
- Value from: Capture Group 1
- Order: 1
- Optionally you may want to store the approvers / unapprovers who already replied in a multi user picker field, to do this add a field rule:
- Goal: Set Fields in Existing Issues
- Regular Expression: .*
- Match in: Sender Email Address
- Value from: Capture Group : whole expression
- Issue Field: select a multi user picker field, e.g. something called "Already Replied"
- Order: 1
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