2021 November UPDATE:
Information about the last webinar before deprecating the Classic handler
We would like to inform you that the Classic mail handler will stop processing incoming emails in versions released after January 2022. Let us emphasize that for users with app versions released before this date, the classic handlers will continue to work as usual. This means that you should only update your Email This Issue version in January if you have working Next-gen handlers set up already.
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2021 September UPDATE:
Available video of the second mail handler migration webinar
Our second webinar showcased a fairly generic case of email processing within a Service Management Project using Email This Issue.
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The video we’ve played during the webinar can be found on Youtube.
2021 June - UPDATE:
Available video of the first mail handler migration webinar
We’ve held our first webinar on the topic of mail handler migration a month before we stop providing access to creating new Classic mail handlers.
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why the Next-Gen mail handler is necessary and why the Classic mail handler will be deprecated
the key differences between the Classic mail handler and the Next-Gen mail handler
the main components of the Next-Gen mail handler and how they work
how to set up a simple Next-Gen mail handler for your Jira Service Management project
2021 March - Original Estimates
General information about the deprecation process
A detailed roadmap will be shared later on, but as of now the following steps are planned:
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