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Manual Email Configurations relate to the manual emails users can send via the The Email Button and the Email Screen. With these configurations, default recipients, templates and variaous other settings may be specified to facilitate the composition of manual emails.
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Scope Evaluation is an important part of Email This Issue. Find more details here Scope Evaluation. |
Default Recipients
Default Recipients define the recipient settings that will be selected automatically in the The Email Button and the Email Screen. This makes email composition a lot easier and less error prone.
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Emails may have To, Cc and Bcc recipients. For all of these recipient types you can enter or select:
- users from JIRAJira
- email addresses
- Persons related to the issue or project: Assignee, Reporter, Watchers, Project Lead, Current User
- Project Roles
- User Groups
- Custom Fields that may hold email addresses or users or groups
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Content Settings of Manual Email Configurations define the templates and default responses available in the The Email Button and the Email Screen for the users to aid composing emails.
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| Field | Value | Explanation |
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| Template | Customizable Email TemplateTemplates | The template selected here serves as the default template for manual email configuration. This is a mandatory field. |
| Template Categories | Category Names of Customizable Email TemplateTemplatess | The templates belonging to the categories selected here will be available in the Email Screen. Users will be able to choose one from these templates for the email they are composing. |
| Canned Responses | Category Names of Default Messages (Canned Responses) | The Default Messages (Canned Responses) of the categories selected here will be available in the Email Screen. Users will be able to add these default messages to the Email Body with a single click. Canned Responses make it extremely easy and convenient to add complex, standardized texts to the email. With Canned Responses, users will not have to type in long messages. |
| Email Format | HTML or Text | The format of the emails sent in the scope of this Manual Email Configuration. If set to HTML, the HTML Body parts of the templates and responses will be used, otherwise their Text Body part will be. |
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