Getting started

Owned by Alexandra Terék

Last updated: Mar 29, 2019

2 min read

Summary

This guide is to show you how to start using Email This Issue after installing it from the Atlassian Marketplace.

Prerequisites

This tutorial requires the following:

Email This Issue add-on installed in JIRA
A license key saved in JIRA
Have an SMTP server configured in JIRA

Objectives

By following this guide you will be able to send issues via email from JIRA using the default email template.

Step-by-step guide

Follow the below steps in order to generate an email using the default template:

Open the issue you would like to work with
Find and click the Email button or type 'q' that is the keyboard shortcut
The Email This Issue email edit screen appears on the left, and the actual issue details on the right column of the page.
Add recipients in the To and optionally to the Cc fields
Fill out the email subject and the body
Click Send

Related Articles

Setting up Customized Notifications— This tutorial explains the steps need to setup customized event notifications.
Setting up an Email Help Desk — This tutorial explains the steps you need to follow in order to set up a typical email help desk using Email This Issue without JIRA Service Desk.
Customize the Template Used by the Email Button — This tutorial explains the steps you need to take to customize the template Email This Issue uses when you send emails manually with the Email button.
Configuring Email Approval