Customers of all of our apps in the Atlassian Marketplace may benefit from our support services if their maintenance is actively maintained. This is analogous to Atlassian's support policy.

When you request support or report problems at our Service Desk, you must provide

your app maintenance SEN number if you use the Server or Data Center deployments of the Atlassian products
or your cloud site URL if using the Atlassian hosted products.

Finding the cloud site URL is easy, however to reveal the SEN number you may need to contact your Jira or Confluence administrators.

SEN-number

SEN stands for Support Entitlement Number. This is a unique identifier that belongs to your server or data center app maintenance or to your cloud subscription.

The SEN number follows the format of "SEN-12345678". Knowing this number is crucial to request support for our apps.

Step-by-step guide

Find the SEN number in Jira or Confluence

Open the Mange Addons page in your Jira or Confluence product
Find the app and expand the panel by clicking on the app's name
The SEN number is shown as below:

Find the SEN number in your MAC (https://my.atlassian.com) account:

Log in to your my.atlassian.com
Open "Your licenses"
Search for the app and expand the panel
The SEN is shown as below

Valid maintenance is required

Please make sure you have a valid maintenance for your app license.This is required additionally to the SEN-number.

If your maintenance expired, please renew it before requesting support.

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