Content Exporter runs in the Cloud and connects to your Confluence instance by standard web (HTTPS) requests. By default, every Cloud addon has a dedicated system user in your Atlassian instance that can access data. However, permissions granted to this system user may be different from those that the current user has.

There is a special method, called impersonation (in the Plugin Manager this is the "Act as user" scope) that makes it possible to these HTTPS requests on behalf on the current user. This way the addon can access exactly the same pages as the current user (including restricted pages). This is supported since Content Exporter version 1.1.0-AC.

However, there are a few cases when this method fails:

• If your Confluence Cloud instance was just created, then it may be necessary to wait a few hours before impersonation can be used.

• If more than 500 users are impersonated within 5 minutes.

• If the "Content Exporter" system user has no access to Confluence.

If for any reason, you receive an error message saying Content Exporter can not access your pages, then please

• Check in your Confluence's plugin manager that your Content Exporter's version is at least 1.1.0-AC. Click "Upgrade" if your version is older.

• Wait a few minutes and try again

• Ask your Confluence Administrator to check if Content Exporter system user has access to Confluence under  https://YOURINSTANCENAME.atlassian.net/admin/users (Select System users in the dropdown and start typing Content Exporter)

If none of these helps, please create an issue with page URL in our Service Desk