You can send automatic auto-reply emails to senders of incoming emails, auto-replies can be fully customized and the sender's email address is saved to a custom field.
It is strongly recommended that JETI post-function is added after the system post-function called "Re-index an issue to keep indexes in sync with the database." in the list of post-functions of the transition. This will make sure that the updated attributes are included in the emails. |
You can specify a JQL filter criteria as part of the post-function configuration. When specified, JETI will execute the post-function (i.e. send emails from the post-function) only if the issue is matching the JQL criteria.
You can add multiple JETI post-functions with different JQL filters to implement complex conditional logic.
You can configure email recipients, content and options for the post-function the usual way. You may add recipients from a user picker custom field from the recipients' list by selecting them from under "Recipients stored in field".
Note, you can specify to append the comment entered during the transition to the mail body. If you do not configure the post-function with a mail body value, you can entirely rely on the comments as mail body.
Email options are prefilled with the global default values.
