JETI is a Jira add-on that allows you to send issues in emails to anyone, anytime, with format and content you like.
It is a tiny email client running within Jira. You don't have to leave the context of Jira to send issues in email to customers, developers, or anyone.
Also with JETI's extension to Jira Mail Handlers, you can process incoming emails from customers, external users, or anyone easily.
JETI was originally designed to address this feature request fulfilling large amount of user votes.
Since its first relase in 2007, it was free up to version 5.0 relased in February 2012. 5.0 is a new beginning of this add-on. Not only because it has turned into a reasonably priced commercial add-on. This swift has derived from the demand of our users. We wanted to guarantee JETI survives and evolves on a long-term.
The past years have proven that this turn was successful. JETI has flourished rapidly and is more popular than ever. It is used by over organisations worldwide, from small ones to enterprise giants in many scenarios.
Hereby we thank our customers for their trust, patience, loyalty and feedbacks.
JETI is ideal in Helpdesk or Service Management scenarios, when you have to be in touch with many customers or JIRA users and react on emails sent to JIRA, notify users or external non-JIRA users when issues reach a certain status.
Companies, organisations from small ones to enterprise giants use JETI daily in various ways.
Open Jira's plugin manager, and in the "Find new add-ons" section search for "Email this issue" and select Buy or Try.
Alternatively, you can start from the Atlassian Marketplace page of JETI
Email This Issue Plugin is commercial from version 5.0 and above. Versions up to 1.9.2 are free and open source.
The reasons why JETI has become commercial are explained on the JETI pricing and purchase page.
Therefore in order to use JETI 5.0 and upwards, you will have to purchase a license key. Without the license key, the plugin will not be usable.
You can obtain an evaluation key or purchase a commercial key.
Here is a detailed description on how to install the license key: How to Install License Keys
See details in Velocity Context in Email Rendering
For each email JETI sends out a comment is added to the issue and/or an Issue Event is fired.
The comment includes recipients' email address, email subject, list of attachments and the email body.
Comments are created using Velocity templates. There is a template for text based comments (templates/emailissue/comment/text/email-this-issue-comment.vm) and one for wiki markup comments (templates/emailissue/comment/wiki/email-this-issue-comment.vm) bundled in the plugin jar. You can easily customize them to create a format you like.
Alternatively, you can configure JETI with an issue event that is fired for each email. This way you can get emails upon emails sent via JETI.
JETI is fully i18n-enabled (well, almost fully but we are completing it). Currently available languages are English, German, Russian, French, Polish, Italian and Hungarian.
Improvements of translations and support for new languages are rewarded. See details here: JETI Translation are Rewarded