JETI stands for JIRA Email This Issue. This is the short name of this add-on.
See detailed instructions here
Yes, we do, however the license keys are issued by Atlassian. Read through this page to learn how you can receive your keys.
There may be multiple reasons why Email button is not shown. Read on to understand what happens.
Absolutely. There are multiple ways to achieve this. Read through this page to understand which alternatives is best for you.
There may be numerous reasons why you don't get emails from JETI/JIRA. Read through the possible causes.
No, absolutely not. See how to prevent duplicates.
I don't want to show real user names as sender of emails. Can I customize the From attribute of emails?
Yes, sender is easily and flexibly configurable. See details how.
Can I see somewhere the emails that were sent or received using JETI?
JETI provides an issue specifc and a global log of emails. Read How to view log of incoming and outgoing emails for more information.
Yes, there are multiple ways to impose restrictions.
Email loops might happen as a result of misconfiguration. However it is easy to stop it.
Mail app on iOS devices does not handle multipart/related emails correctly. See what to do.
Email This Issue Mail Handler can do a lot with the incoming emails, e.g. it can initialize issue fields based on the incoming email. Part of this, it can route emails to multiple projects.