Duplicate emails may result from several causes:
Email This Issue may be instructed to add a comment to the issue when an email is sent using the Email button. If you are on the recipient list, you will get an email (Email 1).
However, when the comment is added, an event Issue Commented is fired by JIRA. If you configured event notifications (JIRA or JETI) for the Issue Commented event, you will receive an email (Email 2).
Email 1 and Email 2 may be exactly the same, hence duplicate emails.
Resolution:
If add Email This Issue Post Function to a workflow transition to send emails and you are on the recipient list, you may get an email (Email 1).
If this transition fires an event for which you have event notifications (JIRA or JETI), you may get an email (Email 2).
Resolution:
If you are a JIRA user and you configure your preference "My changes: do not notify" then JETI will respect this setting and will not send you an email upon your actions or upon processing emails you send. |
If you process emails using Email This Issue Mail Handler, you may enable auto-reply (or auto-acknowledgement) emails. If you send the email, you may get an auto-reply (Email 1).
However if you configured Email This Issue Post Function in Create workflow transitions that is executed when the email is processed into a new issue, you may get an email (Email 2).
Resolution:
If you are a JIRA user and you configure your preference "My changes: do not notify" then JETI will respect this setting and will not send you an email upon your actions or upon processing emails you send. If external users send emails, they may receive duplicate emails as explained above. Use either resolutions to rectify the problem. |
If you configure JIRA Notification Scheme in your JIRA Project, then upon events you may get an email from JIRA (Email 1).
If you also configure Email This Issue event notifications as well, you may get an email from Email This Issue (Email 2).
Resolution: