Comparison of Mailbox Management in Jira and Email This Issue
Email This Issue now manages connections to Mail Accounts to override limitations in Jira's IMAP/POP3 management.
Problems/Limitations in Jira's legacy Mailbox management
How Email This Issue tackles them
Emails removed from mailboxes
Email This Issue does not delete the emails from your mailboxes, it simply marks them "read".
Huge latency (even hours) in incoming mail processing when there are many emails in the mailbox.
Email This Issue's mailbox management is more intelligent than its predecessors' as it continues downloading emails at the point where the last iteration has left off.
No insight of emails being downloaded or processed.
Email This Issue includes Incoming Mail Queue and Incoming Mail Log components that allow admins to monitor what happens with the emails received from the mailbox
Emails are in-memory (once emails are downloaded, they are stored in memory and passed to a handler). If Jira crashes while processing a message, the message is lost.
Email This Issue downloads the emails from the mailboxes and stores them in the database persistently.
If the download is interrupted by a malfunction of Jira, Email This Issue attempts to download it again.
Mail Accounts
Mailbox connections may be added from the "Mail Accounts" menu of the app administration page.
Mail Accounts page has a set of mandatory and options attributes. The new Protocol Attribute is used to specify if the connection to the provider is based on password authentication or on OAuth2.
Add a new Mail Account with Password Authentication
Add a new Mail Account with OAuth2 Authorization
Incoming Mail Account attributes
Attribute
Description
Applicable to Protocols
Mandatory?
Name
Unique name of the IMAP or POP3 connection
SMTPOAUTH2
Description
A longer description of the purpose of this connection
SMTPOAUTH2
Protocol
IMAP or POP3
SMTPOAUTH2
Encryption
Supported encryptions:
No encryption
SSL/TLS
STARTTLS
SMTPOAUTH2
Host
Host of the IMAP or POP3 server
SMTPOAUTH2
Port
Optional, if not specified, we use the default ports. Leave blank or 0 for default (for POP3 plain: 110, SSL/TLS: 995; for IMAP plain:143, SSL/TLS: 993).
SMTPOAUTH2
Timeout
IMAP or POP3 connection timeout in milliseconds, valid value: 1-30000 ms. Leave blank or 0 for default (30000 ms).
SMTPOAUTH2
Folder
The Folder in the mailbox from which the emails will be downloaded. If left blank, emails are loaded from the INBOX folder.
Folder is only used when the protocol is IMAP.
SMTPOAUTH2
Username
Connection credentials.
SMTPOAUTH2
Password
Connection credentials.
SMTPOAUTH2
Test Connections
It is possible to test the connection before actually saving the connection itself, it is also highly recommended to do so in order to check if there are any errors in the configuration.
How to use Mail Accounts
These mail account connections cannot be used with Jira's built-in Incoming Mail Handlers, only with our app's Next Generation Mail Handlers.