Acknowledgment or auto reply emails are sent to the sender of emails that JIRA picks up to create issues or comments. It is a useful helpdesk/service desk feature that assures your customers or partners that their request has been processed and recorded correctly.
There a few alternative solutions to configure auto acknowledgment in JETI:
- using JETI Mail Handler
- using JETI Notifications
- using JETI Postfunction
Auto Reply with JETI Mail Handler