Important information
The Backup and Restore feature is only available for server versions.
We recommend that you always create a Jira backup of your system before a restore in Email This Issue.
Currently the supported way of an Email This Issue restore is creating new entities and overwriting existing ones.
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Entity Name | Create New Entity | Overwrite Existing Entity |
---|---|---|
Email Template | Entity name | Select existing entity from the dropdown list |
Manual Email Defaults | Select a project Select an issue type JQLfilter | Select existing entity from the list |
Notifications | Entity name | Select existing entity from the dropdown list |
Canned Responses | Entity name | Select existing entity from the dropdown list |
Field Rules | Select a project Select an issue type | Select existing entity from the list |
Distribution Lists | Entity name | Select existing entity from the dropdown list |
SMTP Connections | Entity name | Select existing entity from the dropdown list |
Mail Accounts | Entity name | Select existing entity from the dropdown list |
Mail Handlers | Entity name | Select existing entity from the dropdown list |
Classic Mail Handlers | Select a project Select an issue type | Select existing entity from the list |
Contexts | Select a project Select an issue type JQL filter | Select existing entity from the list |
General Configuration | Only overwriting an existing | No action needed |
Mail Queue Configuration | Only overwriting an existing configuration is available | No action needed |
Purge Configurations | Only overwriting an existing configuration is available | No action needed |
MD5 patterns | No action needed | |
Attachment Name Filters | No action needed |