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Email audit log is a chronological list of emails received or sent using JETI allowing you to track all correspondence that is related to an issue.

The email log contains

  • sent emails (labelled as "John Doe has emailed this issue")
  • received emails of both two types:
    • emails from which new issues are created (labelled as "John Doe has created issue by email")
    • emails from which comments are added to existing issues (labelled as "John Doe has commented issue by email")

Issue Tab

Email log related to an issue is displayed in an Issue Tab. Note: only emails sent or received by our app are listed here.

Global Email Log

Admins can browse the global email log in the Emails tab of Email This Issue's configuration screen. Search over all email fields and by date is possible.

Emails are listed by date in descending order. You can search emails by free text and by date.

Reply, Reply All and Forward

SINCE VERSION 6.3

Email Log offers email operations like Reply, Reply All, Forward and Resend for each email that is sent or processed using Email This Issue.

Automatic Cleanup of the Audit Log

Email This Issue can clean up your audit log. You can configure a scheduled job to monitor for old email items and purge them. The emails deleted by this purge will also be removed from the Emails tab.

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