The Email Audit Log lists all outgoing and incoming emails that were sent or received and processed via Email This Issue. There are two types of email audit log: a global log and a log for each issue.
Global Email Audit Log
The Global Email Audit Log is accessible from the Emails / Email Audit Log menu. The global audit log may be searched and cleared by deleting the items in the current search.
The email details may be viewed by expanding the mail items on the log.
Emails Issue Tab
Email This Issue adds an issue tab, called Emails at the bottom of the View issue screens. The Emails issue tab lists all outgoing and incoming emails related the issue. Email details are available by expanding the mail items.
