...
If the customer does not exists, it creates a customer with the email address and adds them as customer to the project, before adding them to the Request Participants. If the customer already exists, but not a customer on the Service Desk Management project, it adds them to the project as customers, then adds them to the Request Participants.
...
Please note that it does not add the newly created customers as executing user as Create customer 72116295 does. To achieve this, first add a "Create customer" action and then an "Add to Request Participants" action with the "To" selected.
...
Use this action to create a new issue in a core/software project or request in a service deskmanagement. Set at least the Project and Issue/request type.
...
Visibility allows you to restrict the comment added by the mail handler. The Values are grouped into 3 groups:
- Service Desk Management allows you to make the comment private
- Project Roles allows you to restrict comment visibility on Project Roles
- Groups allows you to restrict comment visibility on Groups
...
| Note |
|---|
If you want to execute a transition as a customer on a service desk management request, don't forget to add that transition to the portal as described here https://support.atlassian.com/jira-service-desk-cloud/docs/show-a-workflow-transition-in-the-portal/ |
...
This action creates a Service Desk Management Customer with the sender's email address if not existing yet and sets it as executing user. If it already exists, then it will be logged and no customer will be created.
You have to provide a Service Desk Management project which you want to assign the customer.
...