...
- First, create your template for the auto-reply emails using in built-in template editor.
- Configure a mail handler that can save the sender's email address in a custom field. You can use JETI Mail Handler that can easily do this for you. You will need the sender's email address in your later.
- Modify the Create Issue transition of the workflow of your project, add the JETI Post-function as the last post-function in the list.
- Configure the post-function as:
- select the custom field where the sender's email address is stored in the Recipients section
- set email subject and body
- set the various options
- select the above created template
- Activate your workflow / publish the draft
If the above is complete, auto-acknowledgment emails will be sent next time an issue is created.
...