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- event notifications and comments
- workflow transition and event notification
- auto-acknowledgments workflow transitions
- JIRA Jira Notification Scheme
Event Notifications and Commenting
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However, when the comment is added, an event Issue Commented is fired by JIRAJira. If you configured event notifications (JIRA Jira or JETI) for the Issue Commented event, you will receive an email (Email 2).
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If this transition fires an event for which you have event notifications (JIRA Jira or JETI), you may get an email (Email 2).
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- make sure that workflow post-function and the related event notification are not overlapping in terms of recipients.
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If you are a JIRA Jira user and you configure your preference "My changes: do not notify" then JETI will respect this setting and will not send you an email upon your actions or upon processing emails you send. |
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- Disable auto-acknowledgement. You won't get Email 1, but only Email 2.
- Make sure you configure Email This Issue post-function in the Create workflow transition so that you are not included in the recipients. You will get Email 1 but not Email 2.
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If you are a JIRA Jira user and you configure your preference "My changes: do not notify" then JETI will respect this setting and will not send you an email upon your actions or upon processing emails you send. If external users send emails, they may receive duplicate emails as explained above. Use either resolutions to rectify the problem. |
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Jira Notifications
If you configure JIRA Jira Notification Scheme in your JIRA Jira Project, then upon events you may get an email from JIRA Jira (Email 1).
If you also configure Email This Issue event notifications as well, you may get an email from Email This Issue (Email 2).
Resolution:
- make sure that JIRA Jira and JETI event notifications do not overlap in terms of recipients
- or to make things clear, we recommend you configure either JIRA Jira or JETI notifications but not both for a JIRA Jira project