Open the Email Screen to send manual (ad-hoc) emails
Compose your emails easily
The email screen shows the issue details on the right hand side for easy reference, there is no need to open the issue in a separate tab of the browser.
While composing your email, you can set various email options. Email options are preset from the global defaults but can be overridden using the Send & Remember settings button. These user preferences are were used to be stored in Browser cookies and are reused next time you send emails.
Since version 8.1.0, user preferences are stored in the database. Which has many benefits, most importantly they are not lost if users change browsers or clear browser caches.
If you choose, "Send & Remember Settings", the email recipient configuration is also stored and reused next time.
The right hand side of the email screen shows the issue details including the comments visible to the current user. Comments may be qouted in the mail body with a single click.
Initialize Email Body with Prefill Templates
When you open the Email Screen using the Email button, you can start to compose the emails. To make this process easier, you can prefill the Email Body with dynamic content.
To initialize the email body, you need to develop an email template and select it in the Context's "Mail Body Initializer Template" field.
Contexts may be configured with multiple template categories. Templates from the selected categories are listed in the email screen. Emails are generated from the selected template.