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18/08/2021 - Major new features

What's new

• Receive alerts if outgoing/incoming email connections or your mail handlers fail to work (documentation) - read our official announcement

• Outgoing Email status visible in Email Audit Log (documentation)

• Outgoing Connection improvements: new UI, default outgoing connection (documentation)

• Support for multiline text custom fields as a recipient
• Filter out attachments added via internal comments from Notifications and Post functions (documentation)

What's fixed

• Handle multi-line subjects in incoming emails
• Mail handler cannot comment on subtask in JSM issues 

01/07/2021 - Bugfixes

• "Added in last operation" missing from Attachments dropdown in post functions
• "Attachments added with the last operation" does not work in notifications.
• Special character encoding problems in recipient selectors
• HTML escaping in outgoing emails
• Minor XSS security problem fixed

27/05/2021 - Notification about cleaning Incoming Mail Queue

• Add notification message to Incoming Mail Queue

17/05/2021 - Minor fixes and a security improvement

• JQL filter in Mail Handler now accepts $!group variables

20/04/2021 - Major enhancement in Mail Handlers

New Features

• Override issue lookup in Mail Handler by regex on email fields and JQL 
• Client Credentials reworked using AtlasKit UI framework by Atlassian
• Add comments and attachments to Service Management Requests in the mail handler

Bugfixes

• Attachment policy "Added in the last operation" not working in post-functions

04/Mar/2021 - Minor bugfix

New Features

• [JETIC-1367] - Show reason of failure from server

Bugfixes

• [JETIC-1356] - Mail Handler action: create customer is not providing a full lookup of all the SD Projects in JIRA SD Cloud
• [JETIC-1358] - Workflow post functions list shows error
• [JETIC-1363] - Deleting canned response provokes an exception
• [JETIC-1425] - sender thread limit exceeded on MS
• [JETIC-1469] - Misleading error message when host is invalid
• [JETIC-1496] - Cannot refresh OAuth token in SMTP servers

26/Jan/2021 - Automatically fill username for Google oauth, Reply/Forward support

New Features

• [JETIC-479] - Reply/Reply all/Forward this email from the issue's Emails tab
• [JETIC-907] - Disable failing mail accounts after X failed fetching attempts
• [JETIC-989] - Reply template
• [JETIC-1252] - Retrieve the user name for OAuth2 using Google REST API

Improvements

• [JETIC-1406] - Escape html in Notification Event BODY
• [JETIC-1368] - Increase timeouts in outgoing server

Bugfixes

• [JETIC-1461] - SSL error when testing SMTP connection
• [JETIC-1470] - Can not delete Mail Account

18/Nov/2020 - o365 support

New features

• [JETIC-969] - General render commenting macros
• [JETIC-1059] - Update custom field by first sent date
• [JETIC-1230] - Office365 SMTP with OAuth2 in JETIC
• [JETIC-1241] - Office365 IMAP with OAuth2 in JETIC
• [JETIC-1344] - Office365 OAuth2 support

06/Aug/2020 - isAgent support in templates, Customizable reply-to address, Limit connection testing, Improved Post Function listing

New features

• [JETIC-947] - Is Agent support in templates
• [JETIC-1055] - Add warning in mail handler log if an agent and customer exists with same email address
• [JETIC-1084] - Allow configuring custom Reply-To address
• [JETIC-1135] - Limit connection testing in IMAP/SMTP accounts

Improvements

• [JETIC-1127] - Workflow Post Functions listing improvements
• [JETIC-1131] - Update issue from mail action fails if not executed as admin or project admin

Bugfixes

• [JETIC-1146] - WPF shows error after deletion
• [JETIC-1280] - XSS vulnerability in Mail Handler Configurations
• [JETIC-1289] - Active Queue - stuck up emails

22/Jun/2020 - Better handling incorrect HTML emails and special HTML characters

Improvements

• [JETIC-1247] - Emails with incorrect HTML structure can not be opened in Email Tab

Bugfixes

• [JETIC-1270] - Special HTML characters from summary are encoded incorrectly in template body

10/Jun/2020 - New String utils in templates, bugfixes

Bugfixes

• [JETIC-1211] - HTML characters from Custom field in Subject are encoded incorrectly
• [JETIC-1212] - Image thumbnails were missing in sent emails
• [JETIC-1222] - Cannot save Mail Handlers with lot of actions
• [JETIC-1236] - Recipients were missing when sent email was added as Jira comment

New features

• [JETIC-1244] - New StringUtils helper in templates

22/May/2020 - Google OAuth2 Support, Improved compatibility with iOS

New features

• [JETIC-973] - Filtering in incoming and outgoing queues
• [JETIC-1053] - OAuth2 support for SMTP/IMAP in GMail/GSuite
• [JETIC-1087] - Correctly parse inline and attachment parts sent from JETIC, GMail, Outlook, Apple

Improvements

• [JETIC-1041] - Add support for <test@example.com> and [test@example.com] email format in Manual Email input fields
• [JETIC-1113] - Generate iOS compatible email structure

Bugfixes

• [JETIC-1062] - Images added using "new Jira issue screen" are missing in the manual email screen
• [JETIC-1208] - Outgoing Queue issue link does not work in new UI

30/Apr/2020 - Duplicate attachment handling and fixed Configuration window did not appear

New features

• [JETIC-1086] - Ignore duplicated attachments by content

26/Apr/2020 - Character encoding fixing and security fixes

Bugfixes

• [JETIC-1188] - Wrongly encoded accented characters
• If HTML encoding problems are encountered in outgoing emails, please refer to our KB article

31/Mar/2020 - Fixing mail handler update/attachment problems when executing as customers and long JSD comments

Bugfixes

• [JETIC-1149] - Mail handler can not access requests when executed as customer
• [JETIC-1150] - Outgoing Event notification, Workflow PF emails disappear when it should go to Error Queue
• [JETIC-1151] - JSD comments longer than 32767 are not accepted by Jira in rare cases

26/Mar/2020 - Fixing Workflow post function and JSD request creation attachment issues

Bugfixes

• [JETIC-1147] - Mail Handler Failing when adding attachment at request creation
• [JETIC-1148] - Added Recently in Workflow Post Function is Sending all Attachments Instead

23/Mar/2020 - Improved transition handling, Wait for attachments when issue created

Improvements

• [JETIC-1072] - Wait for attachments in Create event notifications
• [JETIC-1093] - Execute transition fetching on behalf of the current user when executing transitions

Bugfixes

• [JETIC-1101] - Fallback to default reporter when issue not found or no permission

18/Mar/2020 - bugfixes

Bugfixes

• [JETIC-1111] - Embedded images of incoming emails are not displayed in email audit log
• [JETIC-1116] - Hidden characters in filenames causes rejection when adding to Jira

11/Mar/2020 - Fix for missing notification / post function emails for newly created customers

Bugfixes

• [JETIC-1089] - Customer gets created but notification/post function generated email is not received by the new customer

10/Feb/2020 - Minor bugfixes in Email Tab in issue screen and improvements for special character handling in attachment filenames

Bugfixes

• [JETIC-1078] - Some HTML emails fails to render in the Emails Tab
• [JETIC-1085] - Can't open user profiles from email list in issue screen

Improvements

• [JETIC-1067] - Can not add attachments when unallowed characters are in the filename in JSD

23/Jan/2020 - Custom field and special recipients were missing in workflow post functions

Bugfixes

• [JETIC-1079] - Custom field and special recipients were missing in workflow post functions

20/Jan/2020 - Merged recipient input, Find issues by email headers, Fallback to default reporter, suppress issue created notification

New features

• [JETIC-613] - Merge recipient address input boxes
• [JETIC-974] - Find issues by email headers (References/In-Reply-To) in Mail Handlers
• [JETIC-983] - Fallback to default reporter in Mail Handlers
• [JETIC-993] - Suppress Issue/request created notification
• [JETIC-1052] - Suppress notification when attachment is added via JSD comment

Improvements

• [JETIC-1054] - Reverse ordering by default in incoming and outgoing queues

Bugfixes

• [JETIC-1031] - Request Type avatar is not embedded
• [JETIC-1065] - cannot delete default reporter

09/Dec/2019 - Baseurl is inserted before mailto

Bugfixes

• [JETIC-1042] - baseurl is inserted before mailto

05/Dec/2019 - Issues with sending email and xml entities in outgoing email are fixed

Bugfixes

• [JETIC-1032] - Cannot send mail: No recipients
• [JETIC-1033] - Receiving Error Message in sending email
• [JETIC-1037] - isServiceDeskAttachmentUrl throws NPE
• [JETIC-1038] - NullPointerExceptionwhen sending email
• [JETIC-1039] - xml entities in outgoing email

02/Dec/2019 - Process issue commented events if comment was added by JETI, Filter incoming emails by sender's email address, Configurable attachment embedding, Configure adding Bulk and Auto-Submit Headers, empty error and incoming queues, 

New features

• [JETIC-466] - Adding Bulk email header is configurable
• [JETIC-589] - Queues can be emptied by administrators
• [JETIC-790] - Process issue commented event if comment was added by Email This Issue
• [JETIC-902] - Recipient Restrictions - Regexp filtering for Project Roles / Groups / Custom fields
• [JETIC-909] - Configurable file and image embedding in "Advanced Email Configuration"
• [JETIC-934] - Delete entries from Incoming Mail Queue
• [JETIC-937] - Incoming global black and whitelisting email adresses
• [JETIC-944] - Clean Outgoing error queue

Improvements

• [JETIC-941] - Improve Comment Rendering - Render Comments in Reverse Order
• [JETIC-996] - Increase time window from 1 sec to 1 min for "Recently added attachments"

Bugfixes

• [JETIC-688] - Can't manually add email addresses with only one character leading the @-sign
• [JETIC-898] - Emails without recipients are lost
• [JETIC-958] - Images are missing from right sidebar in Manual Email
• [JETIC-977] - Unable to execute a transition
• [JETIC-994] - Incoming mail rule "IF To/cc addresses" doesn't work
• [JETIC-1007] - Cannot execute Add to Request participants with Create Customer
• [JETIC-1011] - Copy-pasted images are missing from manually sent emails in SD
• [JETIC-1013] - Apostrophes from sent emails are encoded incorrectly

01/Oct/2019 - Filter attachments by regexp for filename, Add TO/CC/BCC to Request Participants, improved audit log search

New features

• [JETIC-927] - Filter attachments by regexp for filename
• [JETIC-939] - Modify "Add sender to request participants" to enable parsing TO/CC/BCC/From the incoming mail

Improvements

• [JETIC-791] - Extend audit log search to recipients

01/Sep/2019 - Fixed editing Mail Handler error when more than 100 Request Types exist in the instance

Bugfixes

• [JETIC-952] - Cannot add or edit Mail handler (more than 100 request types in Jira)

15/Aug/2019 - image embedding customization, Mail Mandler as trigger in Advanced Email Configuration, improved request and issue type selectors on Create Issue Action

New features

• JETIC-908 - Do not embed image if "data-embed" attribute tells it in the img tag
• JETIC-910 - Use "Mail handler" as trigger in Advanced Email Configuration

Improvements

• JETIC-662 - Filter request types based on the selected project
• JETIC-912 - filter issue types based on selected project
• JETIC-926 - Improve set field value action logging

Bugfixes

• JETIC-915 - Both "Email" and "Email This Issue" options appear in the issue action (3-dots - more options button) menu on the new view issue screen
• JETIC-930 - "Delete all in search" button doesn't work
• JETIC-899 - Update "Request participants" field not working

12/Jul/2019 - No recipients could be resolved

Bugfixes

• JETIC-928 - No recipients could be resolved
• JETIC-929 - Sender user not found in Mail Handler

09/Jul/2019 - Stop fetching emails with starttls fixed

Bugfixes

• JETIC-905 - stop fetching emails with starttls

24/Jun/2019 - Configurable mail filters, Mail handler improvements

New features

• JETIC-404 - Configurable bulk, loop and DSN filters in mail handlers
• JETIC-471 - Configurable mail filters
• JETIC-735 - Add logs for Mail Accounts without Mail Handlers

Improvements

• JETIC-662 - Filter request types based on the selected project
• JETIC-677 - Improve SetFieldValue action to find in text
• JETIC-739 - Skip mail accounts without mail handler
• JETIC-740 - For very big mail boxes download emails in chunks

Bugfixes

• JETIC-788 - mails are fetched if a mail account is deleted
• JETIC-906 - Users no long shown in the email tab of tickets

03/Jun/2019 - fixed stops fetching emails for some accounts, improved log add comment failure

Bugfixes

JETIC-793 - Mail account stops fetching emails

JETIC-894 - Outgoing mail queue tab returns "Error. Can not open page! Please try again by using reload in your browser!"

Improvements

JETIC-885 - error log: reason: null

12/Feb/2019 - Improved mail handler logging, fixed outgoing queue display

Improvements

JETIC-773 - Improve logging when cannot extract recipients

Bugfixes

JETIC-775 - Error: mailItem.getIssueSummary mailItem.getIssueKey)

06/Feb/2019 - Adapted Get my permissions API changes

Improvements

JETIC-684 - Get my permissions resource will require a permissions query parameter

05/Feb/2019 - Improved error reporting

Improvements

JETIC-765 - Customize NotFound error page

16/Jan/2019 - Not fetching mails for new Accounts

Improvements

JETIC-735 - Add logs for Mail Accounts without Mail Handlers

JETIC-739 - Skip mail accounts without mail handler

JETIC-740 - For very big mail boxes download emails in chunks

10/Jan/2019 - Not fetching mails for new Accounts

Bugfixes

JETIC-736 - Not fetching mails for new Accounts

09/Jan/2019 - DB performance improvements, Mail Account deletion issue

Improvements

JETIC-714 - JETIC db performance

Bugfixes

JETIC-731 - Cannot delete Mail Account

Task

JETIC-726 - remove customer notification about ip change

21/Dec/2018 - non-ascii character support for attachments, Mail Account last fetch info

Bugfixes

JETIC-720 - Attachments with non-ascii characters are not added to the request

New features

JETIC-718 - Display Mail Accuont last fetch info

11/Dec/2018 - New outgoing outgoing IP address is coming, Mail Handler stopped working

Bugfixes

JETIC-674 - Mail Handler stop processing emails in rare cases

Task

JETIC-702 - Notify Customers about upcoming IP change, see more: Cannot send through custom SMTP server, firewall blocks the add-on's IP

22/Nov/2018 - Bugfix: Non-latin character handling, fixed regex processing in html mails

Bugfixes

JETIC-665 - Help goes to Not Permitted

JETIC-666 - Attachments with non latin characters in filename were not sent

JETIC-674 - Mail Handler stop processing emails in rare cases

JETIC-675 - Non latin characters from custom field not parsed properly in email Subject

JETIC-687 - Can not extract email address from mail body using regex

24/Oct/2018 - Bugfix: cannot add external addresses to text custom field

Bugfixes

JETIC-655 - Cant add external addresses to text custom field

16/Oct/2018 - Bugfix: cannot create ticket as simple user

Bugfixes

JETIC-663 - Cannot create ticket if user does not have modify reporter permission

JETIC-664 - Customer notified when creates an issue with attachment

09/Oct/2018 - Improved SD attachment handling and custom field support

Bugfixes

JETIC-594 - Set field value should be only available under Create or Update issue

JETIC-599 - line breaks are removed in plain text emails

JETIC-612 - Mail-Handler // Incorrect email extraction (Wrong: Text-format; Correct: HTML-format)

JETIC-646 - Error when storing recipients during send

JETIC-653 - CommentVisibility "all" not working

JETIC-654 - Internal comments are handled as public for invalid requests (without request type)

JETIC-656 - Safari 12 dialog does not work on sending manual email

JETIC-658 - Emails tab not working for users with + sign in username

Improvements

JETIC-645 - Epic is loaded only in case of SW projects

JETIC-502 - Improve Service Desk attachment handling

JETIC-641 - Set field with built-in fields (reporter, assignee)

31/Aug/2018 - Attachment upload timeout

Bugfixes

JETIC-652 - Attachment upload fails with timeout

28/Aug/2018 - Attachments without extension, changelog filter fix

Bugfixes

JETIC-648 - attachment without extension cause processing error

JETIC-649 - changelog filter ignored

29/07/2018 - Set field value, Add sender to Request Participants, Render link to portal/request, Restrict comments

New Features

JETIC-390 - Add Service Desk link to portal from the mail templates

JETIC-493 - Add option to restrict comments added by mail handlers

JETIC-529 - Set Field Value

JETIC-544 - Add source trigger type to mail templates

JETIC-568 - Add Sender to Request participants Action

Improvements

JETIC-345 - Display From Address in email preview

JETIC-475 - Convert inline (BASE64) images to real attachments in manually sent emails

JETIC-539 - Add image attachment inline when manually sending issue

JETIC-560 - Recognize attachments

JETIC-609 - incoming log query optimization

Bugfixes

JETIC-506 - Include own changes works incorrectly

JETIC-509 - Add comment throws NPE if no issue found

JETIC-537 - Copy-pasted images are not shown

JETIC-541 - image names are duplicated

JETIC-529 - Set Field Value

JETIC-559 - worklog event ignored

JETIC-596 - Loading audit logs takes much time

JETIC-598 - CreateCustomerAction fails with invalid property

17/06/2018 - Performance improvements

Improvements

Various performance improvements

JETIC-542 - Enable browser's built-in spell checker in manual email page

05/04/2018 - Create JSD customer, check sender permission, fix notifications on custom fields, remove default reporter

New Features

JETIC-472 - Add "Create JSD customer" action to mailhandlers

JETIC-498 - Add condition for checking if sender has access to the issue

Improvements

JETIC-500 - Not possible to remove default reporter in mail handlers

JETIC-534 - Show detailed SMTP log while testing an unauthorized connection

JETIC-533 - Increase default SMTP timeout (better Office 365 compatibility)

Bugfixes

JETIC-497 - Exception when manually sending an issue with anonymous comments

JETIC-525 - No notifications sent when filtering events for custom fields

08/03/2018 - Fixed logging issue

Bugfixes

JETIC-511 - NullPointerException in Incoming log

24/02/2018 - Create Service Desk requests from mail handlers

New Features

JETIC-445 - "Create service desk request" action

Improvements

JETIC-495 - Use external hostname as SMTP HELO

21/02/2018 - Service Desk public comment notification are not sent

Bugfixes

JETIC-505 - Service Desk public comment notification are not sent

20/02/2018 - User Picker not working

Bugfixes

JETIC-504 - User Picker not working

07/11/2017 - Flexible participant handling in mail handlers

New features

JETIC-450 Set or update field value action using From, To, CC or BCC addresses

22/10/2017 - Improved incoming attachment handling, internal SD comments for manual emails

New features

JETIC-489 Add option to restrict comments added by manually sent emails to Internal

JETIC-491 Allow to completely ignore attachment in Mail Handler actions

Improvements

JETIC-488 Skip already added attachments in mail handlers

30/09/2017 - Fix for addon uninstall/disable issues

Bugfixes

JETIC-486 Enabled/disabled/uninstalled events handled incorrectly

09/08/2017 - Split regexp and project keys with numbers

New features

JETIC-460 Split regexp support

Improvements

JETIC-464 Recognize project keys containing digits

Bugfixes

JETIC-462 Infinite loop if POP3 server does not support unique message identifiers

30/07/2017 - Service Desk public and internal comment events support, bugfixes

New features

JETIC-456 Add support for public/internal Service Desk comment events in Notification schemes

Improvements

JETIC-458 Set Content-Type for attachments, based on filename extension

Fixed POP3 handling and improved performance when fetching emails from incoming mail accounts

Bugfixes

JETIC-447 Incorrect encoding of no-ascii characters in outgoing attachments

17/06/2017 - Minor improvements and bugfixes

Improvements

JETIC-448 Support timezone for date formatting in templates

Bugfixes

JETIC-441 Due date is not rendered

JETIC-446 Send and Preview buttons do not work in manual email page for text templates

JETIC-449 Can not save new mail handlers

20/05/2017 - Bugfix release

Bugfixes

JETIC-439 Users different from the one modified the issue do not receive notification emails

JETIC-438 Users with email-like usernames are not stored shown as users in recipients fields

JETIC-437 Can not use group picker custom field as recipient

JETIC-436 Can't delete or resend items from error queue

JETIC-431 <style> elements removed in templates

JETIC-430 Not possible to delete Set field actions

JETIC-412 Not all attached files are being sent in manual emails

02/05/2017 - Mail Handler

Email This Issue Mail Handlers for Jira Cloud has been released with features:

Auto reply senders using your own custom Email This Issue template

Save senders and recipients to custom text fields (set field value action)

Execute workflow transitions by transition name or ID

Add incoming emails to the Email tab in the issue (it now contains all incoming and outgoing emails related to the issue)

Detailed monitoring of incoming emails being processed (Incoming Queue) including log of processing errors (Incoming Mail Log)

Easy to use editor to configure conditional handler rules and actions

12/03/2017 - Bugfix release

Bugfixes

JETIC-381 Sending and preview failed with emails containing images pasted from clipboard

JETIC-385 User picker problem when username contains @

JETIC-386 Cascaded select custom field values were not rendered correctly

...

JETIC-388 Renamed users were handled incorrectly (can not use them as recipients, incorrect links to user profiles)

22/02/2017 - Fixed attachments were 0 bytes length

Bugfixes

Fixed attachments from issues sent out in emails were empty

18/02/2017 - Improvements in commenting

New features

JETIC-372 The author of comments added to issues after manual email sending is the current user instead of "Email This Issue" (there is a toggle switch to use the old behaviour)

Improvements

JETIC-355 Keep original message formatting when adding comments to an issue

Bugfixes

JETIC-365 Incorrect email address resolution when two users has same username and full name

05/12/2016 - New Reply-To value for the built-in SMTP server

New features

...

...

Improvements

When built-in SMTP server is used, the "reply to" field is set to jira@.atlassian.net. This way replies to outgoing emails can be sent back to Jira easily.

21/11/2016 - Some new features and bugfixes, better JSD integration

New features

In manual email screen attachments can be embedded in WYSWYG editor by clicking the "clips" button

JETIC-343 - Render Jira Software and Jira Service Desk custom fields, JSD public / internal comments in email templates

JSD Request Participants can be added as recipients

Improvements

Email Notifications process every matching event, not only the first one

Bugfixes

Inline attachments were missing due to architectural changes in Atlassian Cloud

05/11/2016 - Some new features and bugfixes

New features

Component Lead can be used as a recipient

JETIC-11 - Inline image attachments in email body

Improvements

Redesigned Recipient Restrictions and Details in the workflow

Bugfixes

Could not set non-default SMTP server in Advanced Email Configuration

Fixed time zone in Error Queue listing

renderLastComment macro did not work in templates

Add-on user could be selected as recipient

Minor user interface related fixes

13/10/2016 - First Public Release

Initial version of Email This Issue for Jira in the Atlassian Cloud.

Features

Sending emails from Workflow Post Functions

Sending event based emails from Notification Schemes

Send issues in email manually

Advanced Email Configurations to easily override default settings

Highly customizable mail Templates and Canned Responses

Useful administrative functions like Email audit log and Mail queue

Add global restrictions on recipients

...