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Email This Issue Mail Handlers
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Attribute | Description | Required | ||
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Project | Project to which the context applies. If left empty, context applies to all projects | |||
Issue Type | Issue Type to which the context applies. If left empty, context applies to all issue types | |||
Email Processing Strategy | Determines how Email This Issue Mail Handler processes the incoming emails. There are various strategies available out-of-the-box:
All strategies also do the following (if configured to do so):
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Mail Handler Event | An issue event that is fired for each incoming emails that the mail handler processes. | |||
Acknowledge New Issues | if an email template is selected here, it will be used to generate auto-acknowledge emails when a new issue is created from email. | |||
Acknowledge New Comments | if an email template is selected here, it will be used to generate auto-acknowledge emails when a new comment is added to an issue from email. | |||
User Recipients | This attribute deteremines how the mail handler should treat users recognized for recipient email addresses. Options are:
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Sender Field | Custom field selected here will be used to store email addresses of the email senders | |||
Recipient Field | Custom field selected here will be used to store email addresses of the email senders | |||
Copy Recipient Field | Custom field selected here will be used to store email addresses of the email senders | |||
Email Address Exclusion | Email addresses (one per line) entered here are not saved in the sender or recipient fields. Supports regular expressions, to make sure your email address exclusion will not run into problems include (?i) at the beginning of the email address. | |||
Split Regex | Regular expressions (one per line) entered here are used to split email body by a delimited. See more details below. | |||
Jira Mail Strategy | Specifies how to treat emails sent from the current or another Jira instance. Options are availabe to accept or ignore these emails.
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Ignore Issue ID in Email Headers | By default, Email This Issue checks for the "In-Reply-To" and "References" email headers for Jira IDs if no issue keys appear in the email subject. If such an issue ID is found, it comments the issue. Enabling this option you can override the default behaviour and make JETI ignore these emails headers. It can be userful to prevent confusions when an email sent from Jira is replied or forwarded back to Jira. In such cases, seemingly unrelated issue may be commented. If this option is turned on, JETI will only use the email subject and its own Issue Lookup Field Rules but will ignore the invisible email headers. | |||
External Email Senders | Specify how to treat emails sent from email addresses not registered as users in Jira. Options are to accept the mails for processing or to ignore (leave in mailbox) these emails. If you want to prevent the situation that practically anyone could pollute your Jira instance by sending emails, simply set this option to Ignore. |
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