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Key

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JETI's key feature is an issue operation you can invoke from the view issue screen.

Table of Contents

Open the Email Screen to send manual (ad-hoc) emails

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The right hand side of the email screen shows the issue details including the comments visible to the current user. Comments may be qouted in the mail body with a single click.


Initialize Email Body with Prefill Templates

When you open the Email Screen using the Email button, you can start to compose the emails. To make this process easier, you can prefill the Email Body with dynamic content.

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Note
titleNever use the same templates to prefill body and send emails

Mail Body Initializer templates are purely used to initialize the Body field in the email screen. When the email is sent, the formatted, preinitialized and possibly modified Body will be submitted as if it was entered manually.

Therefore the template used to generate the final email will include this formatted, rich Body value via the $!mailBody variable. This means, if you used the same template, the preformatted content may be added twice to the email.

If you use a prefill template, the email template you send with may be as simply as the $!mailBody variable.

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Multiple Email Templates

Contexts may be configured with multiple template categories. Templates from the selected categories are listed in the email screen. Emails are generated from the selected template.

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Note: email recipients are resolved to email addresses.

Execute Workflow Transitions

Email This Issue supports execution of workflow transitions right after sending emails manually. To activate this feature, the Jira administrator must prepare the workflow.

Transitions marked by a transition property jeti.on.send.email.transition with value true are subject to be executed

If no transition is marked in the current status

Then no transitions are executed automatically.

If only one transition is marked in the current status

Then this transition is executed automatically.

If multiple transitions are marked in the current status

Then upon sending the email, a popup screen is shown to select the transition to be executed. Transitions may be skipped by selecting Send Email Only.

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Special notes

Transition screen is not shown regardless if the transition is configured to popup a screen.

Conditions and validators are still applied.

The selectde transition is executed after the email is sent. Failure to send the email will skip the transition. Although, the failure to execute transition will not prevent the emails from being sent.