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See detailed instructions hereHow to Install License Keys

Do you provide free community or non-profit licenses for your products?

Yes, we do, however the license keys are issued by Atlassian. Read through this page How to obtain a community or non-profit license to learn how you can receive your keys.


There may be multiple reasons why Email button is not shown. Read on How to Learn Why Email Button is Missing to understand what happens.


Absolutely. There are multiple ways to achieve this. Read through this page How to set up auto-reply or acknowledgment emails to understand which alternatives is best for you.


There may be numerous reasons why you don't get emails from JETI/JIRAJira. Read through the possible causes How to track cases when you don't get any emails.

I get duplicate emails. Is this normal?

No, absolutely not. See how How to prevent duplicatesduplicate emails.

I don't want to show real user names as sender of emails. Can I customize the From attribute of emails?

Yes, sender is easily and flexibly configurable. See details how How to customize Email From in outgoing emails.

 Can I see somewhere the emails that were sent or received using JETI?


I don't want that emails can be sent to any email address. Can I restrict recipients somehow?

Yes, there are multiple ways How to control to whom email can be sent to impose restrictions.

There is an email loop and issues are being created continuously

Email loops might happen as a result of misconfiguration. However it is easy How to stopavoid email loops it.

My Mail app on iOS does not show attachments sent with JETI. What can I do?

Mail app on iOS devices does not handle multipart/related emails correctly. See what to do iOS Mail app does not show attachments.

Can I route emails to multiple projects via the same Mail Handler?

Email This Issue Mail Handler can do a lot with the incoming emails, e.g. it can initialize issue fields based on the incoming email. Part of this, it can route emails to multiple projects Route Emails to Projects.