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Field | Value | Explanation | |
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Events | Event types selected. Mandatory. | This field selects the Jira event types upon which the Email Notification rule will send emails. | |
Event's trigger | created events |
| If there is an issue created event in the events list, then you can decide when you want to listen on these events. |
commented events |
| If there is a comment related event (eg. Issue commented, Service Management Public Comment added, ...) in the events list, then you can decide when you want to listen on these events. | |
JQL Filter | Valid JQL query. Optional. | This is a filter. If specified, issues must match the criteria otherwise the Email Notification rule is ignored and emails not sent | |
Fields | Issue fields or custom fields selected. Optional | If specified, Email This Issue will send emails only of the selected fields have been modified in the issue during the operation that resulted in the event. |
Example:
This Email Notification rule will be applied if Issue Updated or Issue Commented or Issue Moved events are fired AND the issue is of priority Highest AND attachments are added during the operation.
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Field | Value | Explanation |
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Template | An Email This Issue Template | The template selected here will be used to render the subject and body of the final email. |
Subject | Text to be added to the email subject | Text entered here will be combined into the final email's subject using the template above. The template's $!mailSubject variable renders the entered value in the email subject |
Message | Text to be added to the email body | Text entered here will be combined into the final email's Body using the template above. The template's $!mailBody variable renders the entered value in the email body |
Attachments | Attachment policy | The value selected in this field determines which issue attachments should be attached to the email. Options are:
Additionally, you can configure the policy to filter internal attachments. When this option is enabled and the issue is in a Service Management project, then the attachments that were added via internal comments will not be included in the email. |
Email Format | HTML or TEXT | The format of the email to send. |
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